Technical Experience Specialst

Accountabilities

As a Technical Experience Specialist, you will guide advanced trial customers through their evaluation journey, combining technical solutioning with structured sales engagement to drive successful conversions.

• Understand the needs of technically advanced and high-potential trial customers, recommending tailored solutions aligned with their business objectives.

• Conduct consultative trial engagements and product demonstrations via Zoom, focusing on solution alignment, value articulation, and conversion outcomes.

• Manage a higher-value pipeline of trial customers through proactive outreach, consistent follow-up, and disciplined pipeline management.

• Develop and execute independent trial nurture strategies across multiple communication channels to maintain engagement and move prospects toward conversion.

• Meet elevated performance expectations, including:

  • Maintaining an engagement rate of at least 50% across assigned leads.

  • Achieving a trial-to-paid conversion rate of at least 65%.

  • Meeting a higher monthly recurring revenue (MRR) target than standard P2 roles.

  • Use Zoom, phone, SMS, email, and ticketed support to deliver a seamless, high-touch trial experience.

  • Provide advanced technical guidance across CRM configuration, marketing automation workflows, social media tools, funnels, website building, SEO, and third-party integrations such as Zapier and Make.

  • Translate platform capabilities into clear business value, operational efficiencies, and potential revenue impact.

  • Apply sound technical judgment and creativity to develop solutions that meet or exceed performance indicators.

  • Identify opportunities to turn customer support and engagement interactions into meaningful sales and closing opportunities.

  • Build strong relationships with customers by maintaining ownership of their experience throughout the trial journey.

  • Collaborate with peers, mentors, and cross-functional partners to share best practices and improve team performance.

  • Adapt responsibilities and priorities as business needs evolve.

  Requirements

  The ideal candidate combines advanced SaaS and CRM expertise with a proven commercial track record, strong customer communication skills, and the ability to independently manage a high-performing sales pipeline.

  • At least 2 years of experience with the relevant SaaS platform or in an equivalent Technical Specialist or SaaS role.

  • Bachelor's degree strongly preferred, or equivalent practical professional experience.

  • Demonstrated history of consistently meeting or exceeding sales quotas, achieving approximately 95–100% or more of targets for at least 6 consecutive months.

  • Advanced knowledge of CRM systems, marketing automation, social media management, funnel and website building, SEO, and integrations such as Zapier and Make.

  • Strong understanding of the SaaS competitive landscape and the ability to position platform solutions effectively against competing products.

  • Advanced proficiency with Google Workspace, Zoom, Slack, Facebook, Instagram, LinkedIn, and other relevant digital platforms.

  • Ability to explain technical concepts clearly to non-technical audiences and connect product capabilities to measurable business outcomes.

  • Strong consultative selling, customer engagement, and pipeline management skills.

  • Leadership capabilities, including the ability to influence others, mentor colleagues, and collaborate across functions.

  • Excellent written and verbal communication skills, with the ability to adapt communication style to different audiences.

  • Strong organization, time management, prioritization, and follow-through.

  • A proactive mindset, sense of urgency, adaptability, and strong ownership in a fast-paced, high-performance environment.

  Benefits

  • Opportunity to work in a global, remote-first organization.

  • Exposure to a large-scale SaaS platform serving businesses across more than 150 countries.

  • Opportunities to develop advanced technical, consultative sales, and customer success skills.

  • Collaborative environment with opportunities to exchange knowledge and learn from colleagues across multiple countries.

  • Scope to take ownership, influence team practices, and contribute to the growth of a rapidly evolving technology platform.