Tech Manager, CX

So, what’s the role all about? 

• This role is about deriving results, achieving goals for the group and product. 

• We are looking for Tech Manager who can lead and coach AI-enabled development teams, fostering a collaborative environment to provide technical leadership to achieve project goals 

• Empower team members to make technical decisions, instill sense of ownership and self-organize. 

• Responsible for productivity and quality objectives for respective teams. 

• Work closely with team members and provide technical guidance and solve the problem related to design, implementation, process, do hands on where required. 

• Conduct regular performance reviews and provide constructive feedback to team members.  

• Manage all aspects of the team such as hiring, reviews, mentoring and promotions 

 

 

How will you make an impact? 

• Ensure the sprint/Delivery cycle and release commitments are met on time and high-quality software packages. 

• Perform sprint/Delivery cycle wise planning and development of short, medium, and long-term plans to achieve strategic objectives. Actively guide and mentor the team to develop features to meet functional, documentation and quality while obviating roadblocks. 

• Prioritize, assign and manage activities and projects in accordance with the R&D department’s goals and objectives. 

• Provide worldwide support to our customers. 

• Adjust hours of work, priorities and staff assignments to ensure efficient operation based on workload. 

• Play major role in envisioning and execution of nextgen plans (e.g. architecture) to achieve longer term strategic objectives of the organization. 

• Identify and address roadblocks that hinder team productivity, including organizational obstacles, resource constraints, and dependencies.  

• Collaborate with other departments to remove impediments that require cross-functional support.  

• Work with the line of business to define the product roadmap and strategy. 

• Review technical designs and architecture to ensure quality, scalability, and maintainability 

• Manage all aspects of the team such as hiring, reviews, mentoring and promotions 

 

 

 

 

 

 

 

Have you got what it takes? 

• Bachelor/Master of Engineering Degree in Computer Science, Electronic Engineering or equivalent from reputed institute 

• 14-16 years of experience in Software development for software application deployed on cloud environment (AWS). 

• At least 3 years' experience in managing multiple PODs of software developers of different experience range (Freshers to 12+ years). Frequent operational liaison with Product managers, program managers, peer technical managers, Architects for software deliveries. 

• Proven track record of managing the development of enterprise-grade software products that can perform, scale, and integrate into a broad enterprise ecosystem. 

• Experience developing and supporting multi-tenant cloud-native software delivered secured Softare-as-a-Service (SaaS).