Team Member – E-Commerce | Birmingham

Position Title: Team Member – E-Commerce
Reports To: Processing Supervisor
Department: E-Commerce
FLSA Status: Nonexempt


POSITION SUMMARY

The Team Member – E-Commerce supports America’s Thrift’s online sales operations by evaluating, researching, photographing, listing, packaging, and shipping donated merchandise. This position handles a variety of products, including clothing, jewelry, designer goods, electronics, collectibles, antiques, and home goods, ensuring merchandise is accurately represented, appropriately priced, and efficiently fulfilled. Team members support inventory management, warehouse operations, and productivity goals while maintaining high standards for quality, accuracy, and customer satisfaction. Team members will receive cross-training in all areas and responsibilities outlined in this job description to support operational flexibility and teamwork. While team members are expected to learn and be able to perform these duties, they will not be required to perform every task on a daily basis. Daily responsibilities may vary based on business needs, staffing, and operational priorities.



KEY RESPONSIBILITIES

Receive, unpack, sort, inspect, and prepare donated merchandise for online sale, evaluating product condition, quality, functionality, authenticity, and resale potential.
Research merchandise, including jewelry, designer goods, collectibles, and other specialty items, to identify brands, materials, product details, market demand, authenticity, and fair market value.
Follow established authentication procedures, coordinate with authentication partners when needed, and operate an X-ray fluorescence (XRF) precious metal analyzer to evaluate jewelry in accordance with required training, manufacturer instructions, and radiation safety protocols.
Photograph merchandise using digital equipment, ensuring accurate representation of product features, condition, size, color, and imperfections while maintaining consistent lighting, composition, and image quality.
Edit, upload, organize, and maintain product images; create accurate, detailed product descriptions and publish listings on e-commerce platforms, including eBay, using established pricing and quality standards.
Measure and weigh merchandise and packaging to ensure accurate product listings, shipping information, and inventory records.
Retrieve sold merchandise using order invoices, verify SKUs and product details, and report missing, damaged, or incorrect items to leadership before shipment.
Select appropriate packaging and securely pack merchandise, including fragile, high-value, and oversized items, to prevent damage during transportation.
Weigh and measure packages, generate shipping labels, select cost-effective shipping methods, and process orders within required handling times and marketplace deadlines.
Prepare and organize outgoing shipments for carrier pickup or drop-off, including safely loading and securing packages onto the FedEx trailer daily.
Maintain organized shipping stations, monitor packaging supply levels, and receive, replenish, and properly store shipping materials.
Maintain accurate inventory records, including product identification, location, pricing, listing status, and shipping information, while ensuring merchandise is properly organized and accessible.
Assist with warehouse operations, merchandise movement, stock replenishment, and operation of approved material-handling equipment, including pallet jacks, when trained and authorized.
Meet departmental productivity, listing, shipping, and quality goals while accurately tracking production output and maintaining clean, safe, and organized work areas and equipment.
Collaborate with team members, leadership, and store representatives; assist with training new employees and identifying opportunities to improve processes and operational efficiency.
Adapt to changing business needs, follow all company policies and safety procedures, and perform other duties as assigned by management.
Other duties assigned my management



QUALIFICATIONS


Strong attention to detail, organizational skills, time management, and ability to multitask in a fast-paced, production-focused environment.
Ability to research merchandise, evaluate product quality and value, and accurately identify product details and authenticity.
Basic knowledge of digital photography, photo editing, and product presentation, or willingness to learn.
Strong written communication skills for creating accurate, detailed product descriptions and online listings.
Comfortable using computers, Microsoft Office, digital cameras, e-commerce platforms, inventory systems, and shipping software, with the ability to learn new technology.
Ability to accurately match merchandise with SKUs and order information, follow shipping procedures, and meet productivity and fulfillment deadlines.
Basic mathematical skills for measuring merchandise, calculating weights, and maintaining accurate inventory and shipping records.
Dependable, adaptable, and self-motivated, with strong problem-solving skills and the ability to work independently or collaboratively.
Ability and willingness to complete required training and safely operate an XRF precious metal analyzer in accordance with applicable radiation safety regulations and company procedures.
Previous experience in retail, thrift, e-commerce, product photography, jewelry, inventory management, shipping, or warehouse operations preferred.
High school diploma, GED, or equivalent preferred.
Successful completion of a background check and drug screen.



PHYSICAL REQUIREMENTS


Ability to stand and walk for extended periods, primarily on concrete or tile surfaces.
Ability to frequently lift and carry merchandise or packages up to 50 pounds and push or pull equipment requiring up to 25 pounds of force.
Ability to frequently bend, stoop, kneel, crouch, reach overhead, and perform repetitive movements while handling, processing, and packaging merchandise.
Ability to climb ladders or access elevated storage areas up to 14 feet when required and in accordance with safety procedures.
Ability to perform detailed tasks requiring manual dexterity, visual inspection, computer use, and effective communication.
Ability to move, organize, and load outgoing shipments onto carrier trailers.
Ability to work in a warehouse environment with varying temperatures, moderate dust, and noise levels.
Ability to work a flexible schedule, including evenings, weekends, and holidays, based on business needs.
This position may involve operating an X-ray fluorescence (XRF) precious metal analyzer, which generates ionizing X-ray radiation during operation. Employees assigned to operate this equipment must complete required training and follow established radiation safety procedures, manufacturer instructions, and applicable equipment safeguards.




WHY AMERICA’S THRIFT

Founded in 1984, America’s Thrift is more than a retail company — we are a team driven by purpose, community impact, and opportunity. With stores across the South, we create a unique shopping experience by refreshing our sales floors daily with thousands of new items, making it truly feel like “a new store every day.” Our commitment to organization, affordability, and customer service allows shoppers to discover incredible finds while saving up to 70% off traditional retail prices.

At America’s Thrift, we believe in giving back. Through partnerships with local charities, we help support children facing serious illnesses and individuals impacted by substance abuse recovery. Every donation and purchase contributes to making a positive difference in the communities we serve. We are proud to employ more than 1,500 team members, support local economies, and help keep millions of pounds of reusable goods out of landfills each year.

Joining our team means becoming part of a fast-paced, mission-driven environment where hard work, teamwork, and customer focus are valued every day.


BENEFITS

America's Thrift is proud to offer:

On-demand pay
Flexible scheduling options
Monday–Friday day shift schedules
Medical, dental, and vision insurance for full-time team members
Employee discounts
Paid time off
Career growth and advancement opportunities
So much more!!



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