Team Manager | Healthcare | Provider Data Management

Accountabilities

You will manage the day-to-day activities of the Provider Data Management team, ensuring accurate data processing, efficient resource allocation, and consistent performance. Your key responsibilities will include:

• Supervise daily team operations, including workload distribution, prioritization, performance management, and staff development.

• Ensure provider demographic and credentialing data is accurately entered, updated, validated, and maintained across relevant systems.

• Monitor productivity, quality, and turnaround time metrics to ensure operational targets are consistently achieved.

• Provide ongoing leadership, coaching, and performance feedback to analysts responsible for provider data maintenance and updates.

• Track individual and team performance indicators, identify trends, and implement action plans to address productivity or quality gaps.

• Manage resource allocation, workload planning, attrition, shrinkage, and other key operational metrics.

• Collaborate with client stakeholders and internal teams, including credentialing, training, quality assurance, and operational excellence, to resolve issues and improve workflows.

• Support projects involving system enhancements, process improvements, and automation initiatives.

• Conduct regular team meetings and individual coaching sessions to communicate expectations, review performance, and support employee development.

• Oversee the processing, validation, and maintenance of high-volume provider data submitted through bulk roster files.

• Guide the team in identifying missing information, duplicate records, data discrepancies, and inconsistencies in provider rosters.

• Use Microsoft Excel and other data analysis tools to manipulate, validate, reconcile, and report on large volumes of provider data.

Requirements

The ideal candidate has proven experience leading healthcare operations teams, a solid understanding of provider data or credentialing processes, and the ability to build a high-performing team in a fast-paced environment. The following qualifications are required:

• At least 2 years of experience leading a team within the healthcare domain.

• Experience with credentialing processes; knowledge of claims processing or provider data management is an advantage.

• Team Manager University certification is mandatory.

• Open availability to meet operational requirements.

• Strong Microsoft Office skills, with advanced Microsoft Excel proficiency preferred.

• Ability to work effectively in a fast-paced environment while managing competing priorities.

• Strong analytical skills, including the ability to interpret data, identify trends, and recommend process improvements.

• Excellent communication skills, with the ability to explain complex processes clearly and adapt training approaches to different learning styles.

• Proven ability to build trust and professional relationships with employees and team members.

• A collaborative, proactive approach to leadership and problem-solving.

• Strong written and verbal communication skills, with the ability to provide clear, constructive, and professional feedback.

Benefits

• Opportunity to lead and develop a team within a growing healthcare operations program.

• Exposure to provider data management, credentialing operations, and process improvement initiatives.

• Opportunity to contribute to operational enhancements and automation projects.

• Confidential handling of candidate information in accordance with applicable equal employment opportunity guidelines.