Team Leader, Guest Experience, The Westin Resort, Costa Navarino (2027)

Be Part of Our Story. Grow with Us.

Costa Navarino is a sustainably driven destination in Messinia, on the southwest coast of the Peloponnese, where people, nature, heritage and community come together to create meaningful experiences. Respect for the region, its people and its natural environment is at the heart of everything we do.

Home to four 5-star resorts, The Romanos, a Luxury Collection Resort, The Westin Resort, Costa Navarino, W Costa Navarino and Mandarin Oriental, Costa Navarino, the destination also brings together four signature golf courses, more than 40 restaurants and bars, over 50 retail shops and services, three spa centers, a collection of luxury villas for private ownership, Navarino Agora and a wide range of sporting, cultural and outdoor experiences.

This diversity creates opportunities across many areas of expertise, where associates can grow professionally, broaden their experience, and contribute to the continued evolution of the destination.

We are looking for a Team Leader, Guest Experience to join our team. In this role, you will have the opportunity to contribute, learn and grow while helping shape the experiences and impact we create across Costa Navarino.

In this position, you will ensure a warm welcome and seamless guest experience throughout each stay. You will provide personalized service, handle guest concerns, coordinate special arrangements and support the training and daily guidance of the Guest Relations team.

Responsibilities

• Welcome and farewell guests, providing information about the resort and local attractions.

• Manage VIP arrivals and check-ins in line with brand standards and escort guests to their rooms.

• Arrange special celebrations and personalised guest experiences.

• Handle guest complaints, coordinate with relevant departments and ensure timely resolution.

• Support team training, coaching, and daily operations.

• Manage guest and travel agency requests, including special occasions and celebrations.

• Monitor guest satisfaction and online reviews, identifying areas for improvement.

• Conduct regular resort rounds to ensure guest satisfaction.

• Guide the team in following company policies, brand standards, and health and safety procedures.

• Attend training sessions and stay updated on hospitality trends.

Requirements

• Bachelor’s degree (BA/BSc).

• Strong guest service skills and ability to create memorable experiences.

• Excellent communication and interpersonal skills.

• Fluent in Greek and English, both written and spoken.

• Good computer skills and ability to use hotel systems and software.

• Ability to handle challenging situations and work effectively under pressure.

• Strong teamwork skills and ability to build positive relationships with internal and external partners.

• Flexibility, adaptability, and professional email etiquette.

• Strong multitasking, planning, and organisational skills.

• Commitment to company policies, brand standards, and operational procedures.

Benefits

What We Offer:

• Private Medical Plan
• Accommodation in the vicinity of Costa Navarino (for eligible associates)
• Meals Provided On-site
• Uniform & Laundry Service (where applicable)

Personal & Professional Growth:

• Ongoing Training & Development Opportunities
• Opportunities for Task Force Assignments at Marriott Hotels Abroad
• Experience in a Multicultural & International Work Environment

Wellbeing & Perks:

• Use of Costa Navarino Facilities (subject to internal policies)
• Access to the Support Room - Online Wellness Platform
• Recognition & Wellbeing Initiatives
• Employee Discounts & Associate Benefits at Marriott Hotels Worldwide

Ready to be part of our story? We would love to hear from you.

Apply today and grow with us at Costa Navarino.