Supv Patient Access / PAS HOCC

Location Detail: 100 Grand Street New Britain (10126)

Shift Detail: Monday-Friday 830a-500p. On-call responsibilities.

Work where every moment matters.

Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network.

The creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole, rather than a single member organization.
With the creation of our new umbrella organization we now have our own identity with a unique payroll, benefits, performance management system, service recognition programs and other common practices across the system.

Basic Purpose Of The Job

Under the direction of the Patient Access Manager, the Patient Access Supervisor oversees the activities of the department to ensure prompt patient access and registration. Models the effective, efficient operation of the department by scheduling and assigning work, resolving processing problems, collecting data to monitor progress, and carrying an assigned workload or filling in as necessary. Continually strives to improve quality and productivity by identifying improvement opportunities, and recommending and implementing changes.

Essential Functions

1. Maintains departmental schedule.

§ Processes all time off requests within departmental guidelines.

§ Communicates with staff on constant and timely basis regarding the status of time off requests.

§ Continually updates scheduling software with changes to the schedule.

§ Prepares work schedule to provide continuous and adequate coverage.

§ Approves timecards and approves by the deadline.

2. Manages human resources to ensure quality services and promote positive employee

relations.

· Consistently and fairly implements Human Resource policies.

· Conducts and completes six month and yearly employee performance appraisals.

· Follows Human Resource policies to implement positive disciplinary procedures when necessary.

· Collaborates with Patient Access Management on the recruitment and selection of qualified employment candidates, following all policies, guidelines and applicable laws.

· Timely termination of employees through HR Express and to set up exit interview with employee and HR partner

3. Primarily responsible for shift to shift operations in emergency department and Patient Access.

§ Maintains workflow, sets priorities and provides direction to Patient Access staff.

§ Completes weekly ED Zone assignments

Reassigns staff as needed to respond to registration volume demands and minimize patient delays.

§ Manages call outs and finds adequate coverage for shift.

§ Monitors the effectiveness of emergency department registration policy and procedures.

§ Holds staff accountable for adhering to standard registration work processes

4. Effectively communicates department and organizational information to staff.

§ Attends monthly departmental and general management meetings.

§ Gathers, interprets and delivers information to staff in a timely fashion.

§ Ensures that staff understands information as evidenced by staff compliance with and participation in hospital programs, seminars, training, and related activities.

§ Communicates with staff effectively, resolving conflicts that may hamper relations and productivity.

§ Uses hospital communication resources to inform internal and external audiences of departmental news, achievements and polices.

5. Exhibits excellent communication skills at all times.

§ Consistently uses a pleasant tone of voice.

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