Support Technician II, Fulfillment Center (226 Days) Bond Funded

• Provide higher level technical support and troubleshooting in resolving technology repairs, and serve as a technical escalation point for all Fulfillment Center operations staff to resolve technical problems or configurations.
• Monitor Fulfillment Center operations, and support and provide guidance to technicians and vendor staff on daily technology fulfillment, repairs, and inventory.
• Assist with managing districtwide device deployment projects.
• Ensure all new technology device purchases are properly processed in the district Asset Management system.
• Ensure accurate staging, tracking, and deployment of district technology assets, including laptops, Chromebooks, iPads, and related equipment.
• Support inspection, repair coordination, and redeployment processes.
• Assist with inventory counts, audits, and reconciliation.
• Ensure all requests are completed and tickets resolved.
• Other duties as assigned

• Provide higher level technical support and troubleshooting in resolving technology repairs, and serve as a technical escalation point for all Fulfillment Center operations staff to resolve technical problems or configurations.
• Monitor Fulfillment Center operations, and support and provide guidance to technicians and vendor staff on daily technology fulfillment, repairs, and inventory.
• Assist with managing districtwide device deployment projects.
• Ensure all new technology device purchases are properly processed in the district Asset Management system.
• Ensure accurate staging, tracking, and deployment of district technology assets, including laptops, Chromebooks, iPads, and related equipment.
• Support inspection, repair coordination, and redeployment processes.
• Assist with inventory counts, audits, and reconciliation.
• Ensure all requests are completed and tickets resolved.
• Other duties as assigned

• Required High School Diploma or GED
• Licenses/Certifications
• Required/Preferred License/Certification (use text field to specify) Other Licenses/Certifications
• Required Licenses/Certifications -Must have one of the following certifications: CompTIA A+, Google Workspace Administrator, or Apple Certified Support Professional
• Preferred Licenses/Certifications - ITIL
• Required 2+years of experiance in technical roles
• Knowledgeable in Google sheets
• Knowledge of Microsoft Operating Systems, Microsoft Office Suite and Office 365
• Experience repairing and refurbishing technology devices such as laptops, Chromebooks, or tablets preferred
• Knowledge of Mac OS, IOS, Chrome OS, Google Applications for Education
• Knowledge in troubleshooting and resolving operating system and software issues, and resolving technology hardware failures
• Strong verbal and written communication skills
• Excellent customer service skills

• Required High School Diploma or GED
• Licenses/Certifications
• Required/Preferred License/Certification (use text field to specify) Other Licenses/Certifications
• Required Licenses/Certifications -Must have one of the following certifications: CompTIA A+, Google Workspace Administrator, or Apple Certified Support Professional
• Preferred Licenses/Certifications - ITIL
• Required 2+years of experiance in technical roles
• Knowledgeable in Google sheets
• Knowledge of Microsoft Operating Systems, Microsoft Office Suite and Office 365
• Experience repairing and refurbishing technology devices such as laptops, Chromebooks, or tablets preferred
• Knowledge of Mac OS, IOS, Chrome OS, Google Applications for Education
• Knowledge in troubleshooting and resolving operating system and software issues, and resolving technology hardware failures
• Strong verbal and written communication skills
• Excellent customer service skills

Edtech-Business Services (7634)
5501 LYNDON B JOHNSON FREEWAY
SUITE 1100
Dallas, 75240

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