Support Technician, Fulfillment Center (226 Days) Bond Funded REVISED

• Fulfill daily device and peripheral orders received from ServiceNow application
• Receive, quality check, and account for all received device shipments
• Maintain daily inventory of all deployed and incoming devices and peripherals
• Data wipe, reimage, disinfect and clean all returned devices and peripherals (Windows, Chrome OS, macOS, iPadOS)
• Enroll all devices into applicable database for tracking
• Reset and configure devices for students and teachers
• Assess and repair district devices and properly dispose of all non-repairable district devices
• Process device warranty repairs
• Organize and maintain inventory of district technology parts room
• Perform and manage all onsite district device deployment

• Fulfill daily device and peripheral orders received from ServiceNow application
• Receive, quality check, and account for all received device shipments
• Maintain daily inventory of all deployed and incoming devices and peripherals
• Data wipe, reimage, disinfect and clean all returned devices and peripherals (Windows, Chrome OS, macOS, iPadOS)
• Enroll all devices into applicable database for tracking
• Reset and configure devices for students and teachers
• Assess and repair district devices and properly dispose of all non-repairable district devices
• Process device warranty repairs
• Organize and maintain inventory of district technology parts room
• Perform and manage all onsite district device deployment

• High School Diploma or GED with minimum one year of technical experience
• A+ and ITIL V3 Certification preferred
• Knowledgeable in Microsoft office applications and Google sheets
• Knowledge of Microsoft Operating Systems, Microsoft Office Suite and Office 365
• Knowledge of Mac OS, IOS, Chrome OS, Google Applications for Education
• Knowledge in troubleshooting and resolving operating system and software issues, and technology hardware failures
• Strong verbal and written communication skills
• Knowledge of audio visual devices preferred
• Excellent customer service skills

• High School Diploma or GED with minimum one year of technical experience
• A+ and ITIL V3 Certification preferred
• Knowledgeable in Microsoft office applications and Google sheets
• Knowledge of Microsoft Operating Systems, Microsoft Office Suite and Office 365
• Knowledge of Mac OS, IOS, Chrome OS, Google Applications for Education
• Knowledge in troubleshooting and resolving operating system and software issues, and technology hardware failures
• Strong verbal and written communication skills
• Knowledge of audio visual devices preferred
• Excellent customer service skills

Edtech-Business Services (7634)
5501 LYNDON B JOHNSON FREEWAY
SUITE 1100
Dallas, 75240

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