Supervising Loan Coordinator

Description

Job title: Supervising Loan Coordinator

Department: Loan

Terms: Full time, permanent

FLSA: Exempt

Summary

The Supervising Loan Coordinator is responsible for the overall administration and daily operations of loan processing staff, while maintaining strict adherence to federal and state lending regulations. The Supervising Loan Coordinator leads by example, performing tasks to include processing, documentation, and servicing operations while leading, coaching, and developing the processing team. This role ensures smooth daily operations, exceptional customer service, and regulatory adherence. The ideal candidate will champion Connection Bank’s core values by maintaining a proactive, “can-do” attitude, delivering an extraordinary level of customer service, and strictly safeguarding our customers’ security and privacy.

Essential Duties and Responsibilities

Leadership & Staff Development-

• Team Management and Coaching: Lead, supervise, and motivate staff regarding service expectations, bank policies, procedures, loan products. Provide guidance on handling complex customer inquiries and operational challenges.

• Performance Management: Prepare and conduct annual performance reviews. Offer continuous feedback, mentorship, and professional growth opportunities for the team.

• Training & Onboarding: Train and develop staff on position responsibilities to ensure high performance, taking a leadership role in developing departmental policies and procedures.

• Scheduling: Maintain and manage staff schedules to ensure adequate operational coverage at all times.

• Communication: Effectively communicate goals, updates, regulatory changes, and operational decisions to management, peers, and subordinates.

Loan Operations & Administration-

• Loan Processing, Closing & Servicing: Perform and oversee the full range of loan processing, closing, and servicing functions, including pulling credit history inquires, preparing processing and closing documents for new and refinanced loans, obtaining pay-off information, and conducting pre- and post-closing reviews to ensure accuracy of documents and disbursements.

• System Maintenance & Payments: Enter loans into the system, process loan payments, and determine the appropriate application of payments. Serve as a back-up or secondary loan processor when necessary.

• Regulatory Compliance & Documents: Ensure all loan documents remain current with changing federal and state regulations. Report any system or procedural changes to loan officers and staff promptly.

• Lien & Collateral Management: Forward lien requests to the Recorder, follow up to ensure proper recording, and prepare and record lien releases when warranted.

• Insurance & Tickler Tracking: Obtain initial insurance coverage binders and maintain updated coverage throughout the life of the loan. Establish and maintain an appropriate tickler list to track insurance coverage, lien perfection, missing documentation, and UCC maturities/renewals.

• Audits & Exams: Work closely with the Chief Credit Officer during routine regulatory exams and audits to compile requested lists and documentation items.

• Escalation Support: Assist loan staff with processing issues, questions, and difficult internal or customer-related problems, ensuring prompt and courteous resolutions.

Customer Experience-

• Elite Service: Foster an inviting, professional environment; manage complex or difficult customer and/or staff situations with professionalism, offering effective solutions.

• Product Advocacy & Growth: Actively advocate for and promote Connection Bank products and services to generate customer enthusiasm and engagement.

• Referrals & Cross-Selling: Maintain comprehensive knowledge of all bank offerings make appropriate customer referrals to other functional areas within the bank.

Compliance & Security-

• Regulatory Compliance: Accurately collect and verify Customer Identification Program (CIP) documentation for new and existing accounts to ensure strict adherence to the Bank Secrecy Act (BSA), Anti-Money Laundering (AML) regulations, OFAC compliance, and internal policies.

• Risk Mitigation: Maintain sharp situational awareness for suspicious activity, fraud, and red flags; ensure timely and accurate reporting of unusual behaviors and potential red flags to the BSA/AML Officer through internal channels.

• Professional Development: Complete all assigned compliance, security, and operational training in a timely manner.

General Expectations-

• General Support: Perform other duties and projects as required or assigned by management.

Requirements

Skills and Abilities

• Culture Fit: Actively Promotes Connection Bank’s core values and consistently projects a positive, professional image to all internal and external customers.

• Ethics: Demonstrates the ability to handle highly confidential information with honesty and high ethical standards.

• Service & Collaboration: Strives for high customer satisfaction; is consistently helpful, pleasant, approachable, and team oriented.

• Industry Knowledge: Possesses advanced knowledge of banking operations, policies, procedures, products, and regulatory standards.

• Regulatory Judgment: Adept at utilizing relevant data, common sense, and independent judgment to ensure financial processes comply with state and federal laws.

• Communication: Exceptional oral, written, and interpersonal communication skills, with the ability to apply practical common sense to complex problem-solving.

• Organization & Tech Literacy: Excellent organizational and time management skills. Proficient in computer operations, including advanced knowledge of Microsoft Office/Excel and the ability to quickly master bank-specific software systems.

• Autonomy: Work efficiently and accurately with minimal direct supervision.

• Mobility: Holds a valid driver’s license and maintains a reliable vehicle with appropriate insurance coverage if travel is required in the course of duty.

Physical Demands

• The person in this position must be able to:

• Stationary Work: Ability to remain in a stationary position for approximately 80% of the workday.

• Office Mobility: Ability to move throughout the office to access files and equipment.

• Equipment Use: Frequent operation of computers, adding machines, printers, and other office productivity machinery.

• Lifting: Occasional lifting or moving of office materials weighing up to 20 pounds.

DISCLAIMER: This description reflects management’s assignment of essential functions. It does not proscribe or restrict the tasks that may be assigned and is subject to change at any time. This job description does not constitute an employment agreement between the Bank and employee and is subject to change by the employer as the need of the Bank and requirements of the position change.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.