Store Supervisor

Store Supervisor position, full-time
Location: 1806 21st Street, Lewiston ID 893501

GENERAL STATEMENT:

The Salvation Army is a branch of the Christian Church, and the goal of all programs is spiritual regeneration of all people.

The Salvation Army is an equal opportunity employer.

SCOPE OF POSITION:

The Store Supervisor will work in coordination with the Store Manager in the responsibilities of meeting daily goals, motivation and development of store staff, merchandise organization, production, customer service, and sales while maintaining a clean organized retail setting. When the Store Manager is not on site, the Assistant Manager will be responsible for all daily activities in the store. Will be required to cross train in other Thrift Store departments and provide supervisory coverage in those areas as needed to include but not limited to operating a cash register, stock clothing racks, tag sales floor items, etc. When the Store Manager or Assistant Manager are not on site, the Store Supervisor will be responsible for all daily activities in the store. Will be required to cross train in other Thrift Store departments and provide supervisory coverage in those areas as needed to include but not limited to operating a cash register, stock clothing racks, tag sales floor items, etc.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

In coordination with and as designated by the Store Manager:

Personnel

• Train new employees and volunteers

• Demonstrate the highest standards of courtesy with employees, customers, and donors. They will exemplify the highest standards of integrity in leadership and loyalty to the job, supervisor, and to the Corps of The Salvation Army.

• Be involved in motivating, developing, and directing people as they work, identifying the best people for the job. They will encourage and build mutual trust, respect, and cooperation among team members, actively interacting with employees.

• The Store Supervisor must be willing and able to manage all duties as noted under the Store Associate job descriptions when called upon to do so.

• The Store Supervisor will have other specific duties as assigned by the Manager.

General Responsibilities

• The Store Supervisor must be cross-trained in all store positions and able to cover open shifts to ensure coverage when needed. The Store Supervisor may also assist in any given position during busy periods (ex. cashiering, stocking, etc.)

• The Store Supervisor, along with the Store Manager and Assistant Manager, will be responsible for the opening and closing procedures for the store.

• The Store Supervisor will delegate the arrangement for seasonal shopping and merchandise availability.

• In the absence of the Store Manager and the Assistant Manager, Store Supervisor will assume all the responsibilities of the Manager.

• Must be available to attend all regularly scheduled and mandatory staff meetings regardless of whether they are outside a scheduled shift or standard workday.

• Provide leadership and direction to assigned associates.

• Maintain daily production schedules and ensure safety, quality and production requirements are met.

Customer/Community Relations

• The Store Supervisor is responsible for ensuring that all employees positively acknowledge and treat all customers and the public in a courteous manner.

• Customer complaints will be managed in a professional manner by all staff. The Store Supervisor should personally manage complaints and immediately notify the Store Manager or Assistant Manager of the facts surrounding the complaint and the disposition thereof.

Perform other job-related tasks as assigned.

EDUCATION AND WORK EXPERIENCE:

High School diploma or equivalent

• Three years of demonstrated experience in a retail environment.

• Strong interpersonal skills

• Demonstrated knowledge of cash controls and cashier procedures.

• Ability to calculate figures and amounts such as discounts and margins.

• One-to-two years of retail supervisory experience preferred.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: .

• Detail oriented

• Team player with a spirit of cooperation and work with all others towards goals set by management.

• Ability to communicate to Corps Officers, Business Administrator, Store Manager, employees, customers, and donors in a professional and amiable manner.

• Careful about accuracy, and thorough in completing work tasks.

• Job requires being pleasant with donors, fellow employees, and customers, displaying a good natured, cooperative attitude.

• Self starter

• Strong use of the English language in verbal communication

• Good organizational skills

• Ability to work with the public in a courteous manner.

• Must always exercise patience and be professional.

• Ability to work in a fast-paced environment and maintain poise under pressure.

• Customer service mindset

• Ability to work with minimum direct supervision in and out of the production and/or warehouse areas.

• Experience reading computer-generated worksheets.

• Possess a basic working knowledge of office machines.

• Ability to read a map and assist in address location.

• Must complete and adhere to Protecting the Mission requirements and guidelines.

SOFTWARE-RELATED SKILLS: .

• Cash register skills preferred

• Ability to use internet for research is helpful

PHYSICAL REQUIREMENTS:

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis

• Ability to stand for prolonged periods of time on a hard floor

• Ability to continuously grasp, push, pull objects and reach overhead