Staffing Account Manager

Accountabilities

• Manage temporary clinician staffing: Take ownership of communications with temporary clinicians to fill schedule gaps, confirm shifts, and prepare and issue shift confirmation detail letters.

• Source and qualify clinicians: Coordinate temporary labor sourcing, review clinician qualifications, and partner with recruiters to identify incoming clinicians and maintain relationships with active temporary staff.

• Coordinate onboarding and scheduling: Serve as the liaison for temporary clinician orientations and clinical shifts, supporting hospital teams in building and maintaining staffing schedules.

• Maintain clinician rosters and availability: Forecast, evaluate, and manage clinician rosters and bench capacity. Maintain an active roster at a ratio of four clinicians for every open full-time equivalent (FTE), and one clinician per FTE in the staffing model.

• Ensure scheduling data accuracy: Maintain accurate Available to Schedule Dates (ASDs) for managed clinicians and review contractual W-2 shift obligations monthly.

• Manage staffing costs and budgets: Partner with field operations to control temporary labor costs, maintain knowledge of temporary labor budgets, and conduct biweekly reviews of the BTR tool to inform staffing forecasts and decisions.

• Monitor performance and mitigate risk: Audit staffing success, key performance indicators (KPIs), and operational results; identify concerns, escalate risks, and implement appropriate mitigation measures.

• Oversee payroll and timekeeping: Verify the accuracy of temporary clinician payroll information and timesheets.

• Manage external staffing vendors: Maintain and coordinate third-party vendor relationships, including relevant staffing terms, non-starts, and deactivations.

• Support practice leadership: Train and maintain a dotted-line relationship with Practice Coordinators and Practice Managers on staffing processes, scheduling practices, and operational expectations.

• Provide operational continuity: Help maintain site scheduling requirements during periods of Practice Coordinator or Practice Manager attrition and educate new practice leaders on temporary labor processes.

• Promote process compliance: Monitor whether Practice Managers follow established procedures, guide them through scheduling best practices, and escalate systemic process breakdowns to the Director of Operations or noncompliance to the Medical Director/Regional Medical Director (RMD).

• Serve as a process and technology resource: Act as a subject matter expert in temporary labor processes and related systems, including Shift Admin and Salesforce.

• Represent the staffing function: Participate in local and regional calls, communicate professionally with stakeholders, and collaborate across the organization to achieve customer objectives.

• Provide consultative support: Identify barriers, recommend solutions, and build productive relationships with clinicians and internal and external stakeholders.

• Respond to urgent staffing needs: Provide after-hours on-call support for staffing emergencies to the best of their ability.

Requirements

• Associate degree or an equivalent combination of education and professional experience.

• At least 1 year of experience in a Staffing Consultant position.

• Expert-level knowledge of staffing consultant responsibilities and processes.

• Experience with clinician scheduling, workforce forecasting, and roster management.

• Knowledge of operational policies, procedures, and staffing practices.

• Strong understanding of staffing coordination and temporary labor processes.

• Proficiency in Microsoft Office Suite.

• Ability to communicate and interact effectively with individuals at all organizational levels.

• Strong organizational and time-management skills, with the ability to multitask and prioritize in a fast-paced environment.

• Effective presentation and communication skills.

• Strong negotiation skills and responsiveness, with the ability to address staffing needs and stakeholder requests promptly.

• Demonstrated resourcefulness and initiative, including the ability to use available information and tools to solve problems.

• Adaptability and willingness to adjust plans as operational needs evolve.

• Collaborative approach, with the ability to work effectively across teams and within a highly matrixed organization.

• Strategic thinking and the ability to understand broader staffing needs, anticipate challenges, and develop practical action plans.

• Intellectual curiosity and enthusiasm for learning processes, systems, and the reasons behind operational decisions.

• Passion for the work and the ability to motivate and engage colleagues in shared goals.

Benefits

• Annual salary range of $60,000–$88,000.

• Expected starting salary of $60,000–$65,000, based on experience, location, and the program supported.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Health Care and Dependent Care Flexible Spending Accounts (FSAs).

• 401(k) retirement savings plan with company matching contributions.

• Paid time off (PTO), accruing immediately from the start date at a rate of 15 days per year, in accordance with the applicable PTO policy.

• 10 company-paid holidays per year.

• Remote-first work environment.

• Opportunities for professional development and career growth.

• Collaborative workplace focused on inclusivity, innovation, and excellence.