Sportsbook Supervisor - Eldorado Scioto Downs Columbus, OH

In this role, Sportsbook Manager will have operational and financial responsibility for a defined region or territory. Your duties include providing training and development for staff, ensuring quality consistency across the region and increasing sales and profitability in your region.

• Help the Book Manager become aware of operational information that will help to maximize the profitability of the sports book
• Manage the operational cost of the sports book, with a focus on labor costs and inventory management/control
• Hold regular meetings with sports book leadership to develop strategic initiatives in the promotion of the sports book
• Mentor employees to help them become better ticket writers
• Drive and motivate the staff to deliver a high level of customer service to both regular customers and novice bettors
• Handle escalated customer complaints/issues as needed
• Ensure that the sports book staff is operating in a manner that follows all company and state gaming agency rules and regulations

• Prior work experience in a sports book is highly preferred
• Ability to motivate, lead, and mentor staff members
• Effective communication skills, both written and verbal
• Professional appearance and demeanor
• Self-starter attitude who shows initiative
• Committed to delivering an elevated level of customer service

ADDITIONAL REQUIREMENTS

• Must be able to stand for extended periods of time.
• Must be able to lift, pull or push 25 lbs.
• Must be able write for extended periods of time.
• Must be able to twist, bend or reach with no significant boundaries.
• This position may be exposed to a smoke-filled environment

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