Specialty Deposit Representative

LAFCU's Specialty Deposit Representative works with the Business and Specialty Deposit Officer to provide specialty deposit products and services. This position is a subject matter expert (SME) for specialty deposit products and services. Additionally, the position works cross-functionally as an internal source of professional, technical, and general support to improve LAFCU’s specialty deposit suite of products. This role is a full-time non-exempt position in Branch Operations.

Essential Functions & Responsibilities:

• 40% Processes transactions and services accounts related to specialty products and services, including Revocable Trust Accounts, Guardianships/Court Blocked Accounts, Conservatorship and Representative Payee Accounts, Coogan and CUTMA, Deceased Accounts, Power of Attorney, Individual Retirement Accounts (IRAs/Roth IRAs), Education Savings Accounts (ESA), and Health Savings (HSA) Accounts. Meets directly face-to-face with specialty deposit members as needed to grow relationships. Assists members through all methods of communication including email, text, chat, video chat, and mail. May include joint calls with branch MSRs.

• 25% Demonstrates expertise with respect to knowledge of credit union processes, requirements, documents, transactions, account opening, system utilization, account ownership types, products, services, and regulatory compliance and maintains confidentiality of all member’s accounts and records.

• 10% May open new membership accounts such as Savings, Checking, Money Market, Holiday, Share Certificates, etc. as well as new business accounts such as Sole Proprietorship/DBA, General/Limited Partnership, LLC, Corporation, Club/Organization, and may process general consumer loan requests and consumer loan fundings, as needed.

• 10% Contributes to a positive work environment and LAFCU’s image by maintaining courteous and respectful interaction, teamwork, and effective communication with employees and members, to enhance positive behaviors and employee satisfaction.

• 5% Works with internal/external partners to add new and enhance existing specialty deposit products and services and maintains awareness of industry trends and best practices, research competitor products and services offerings and listens to feedback and identifies ways to improve efficiency and service to members.

• 5% Works with Training Department and Management to develop new resources and training related to specialty deposit accounts. Helps to update existing specialty deposit policies, procedures, and training materials, including supporting internal / third party quality, risk, compliance, and auditing reviews of specialty deposit products.

• 5% Works with internal/external partners to add new and enhance existing specialty deposit products and services, including developing new resources and training.

Essential Functions & Responsibilities:

• One year to three years of similar or related experience.
• A high school education or GED.
• Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
• Working knowledge of established teller procedures and policies. Understanding of Credit Union operations. Communicates information and ideas in speaking so others will understand. General office equipment such as calculators, computers, photocopiers, and scanners.
• Strong work ethic and self-starter and adapt to change within a fast-paced business environment. Friendly and professional. Excellent oral and written communication skills. Exemplary leadership and interpersonal skills. Ability to effectively train and motivate employees. The drive to work collaboratively with other people and departments to maintain high levels of member service and productivity. The ability to handle multiple priorities and projects simultaneously. Strong interpersonal skills to develop relationships with management and staff. Problem solving and decision-making skills. Ability to exercise good judgment. Ability to provide internal support for escalated member issues related to business and specialty deposit products and services.
• Requires 6+ hours of sitting a day (90% sitting/10% walking). Fine dexterity and use of computer keyboards for long periods of time. Requires ability to use telephone system for extended periods of time. Visual skills for computer and hearing skills for phone use. Also requires repetitive use of hands.

Salary

• The minimum and maximum base salary range for this position is $24.44 to $35.26 in California.
• The target starting base hourly rate is between $24.44 to $27.14.
• This compensation and benefits information is based on Los Angeles Federal Credit Union's good faith estimate as of the date of publication and may be modified in the future.
• The starting base salary within the range will depend on a variety of factors that may include relevant prior experience and/or education, or skills and expertise.

LAFCU is an Equal Opportunity Employer. We are committed to building an inclusive and diverse workforce.