Specialist - Global Learning Innovation and Analytics.Group Human Resources

We at MTN are a purpose and value-led organization. At MTN, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood and empowered to live an inspired life.

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realise our shared goals.

Live Y’ello
• Lead with Care
• Can-do with Integrity
• Collaborate with Agility
• Serve with Respect
• Act with Inclusion

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
The Specialist, Global Learning Innovation and Analytics will be accountable to achieve the following objectives:

Key Deliverables
Global learning innovation strategy and roadmap to drive next-gen solutions (AI-powered, gamification, microlearning, VR/AR)
Technology Adoption: Champion digital learning platforms (LMS/LXP, AI-enabled) ensuring personalization, scalability, and robust analytics.
Learning Analytics: Establish Group Learning data frameworks, dashboards, and ROI measures that link learning to business impact /outcomes and future skills readiness
Pilots and scaled deployment of innovative learning solutions.

Governance
Strategic Meetings
Provide input into strategic meetings when required
Provide input to enterprise wide transformation initiatives when required
Provide input to and ensure adequate risk mitigation and controls
Perform evaluation baseline of Service Level Agreements (SLAs) and key performance indicators (KPIs)
Provide input into the preparation of proposal on change initiatives SLA, policies and procedures
Escalations
Manage and resolve escalations that have impact on critical path of service delivery
Escalate issues that will result in significant time, scope, employee/client or cost impact if not resolved

Functional Tactical
Provide input into all projects initiated (internal or global)
Provide input in establishing project objectives, targets and budgets for the Global Learning Innovation sub-function
Identify and document key risks, issues and dependencies and set mitigation actions
Ensure adherence to budgets
Prepare documentation required for sign-off / decision making regarding tactical changes

Performance
Ensure execution in alignment with the functional strategy
Provide input into the SLA approval and exception performance review

Reporting
Report on a periodic basis to the reporting manager relating to progress made within the function and in accordance with the measurement metrics set by the organization
Report on an ad hoc basis on specific projects, as required

Operational Delivery

Analytics and Data Management (Learning Analytics - data Analysis & visualisation dashboarding)
Establish analytics frameworks to measure learning adoption, effectiveness, and ROI, linking directly to MTN’s business outcomes. (e.g. Kirkpatrick, Phillips ROI, xAPI, learning experience analytics).
Collect, analyze, and interpret data from LMS, LXPs, and HRIS systems to generate reports with actionable insights.
Apply data mining practices, consolidate learning data feeds from multiple sources Build dashboards and scorecards to track capability development, learner engagement, and business outcomes, using scheduled reporting automation.
Create structured data sets from raw, unstructured data to enable analysis and insight generation
Work closely with the Global HR Strategy and Analytics teams to ensure continuous improvement, consistency, standardisation of global learning data
Support in development of standard global learning reporting artefacts on periodic/quarterly/annual basis
Use data-driven insights from learning platforms, HR systems, and workforce analytics to inform learning design, talent development and workforce strategies.

Learning Technology Administration, Maintenance and Support (Technology & Systems- Digital platforms & tools optimisation & management)
Oversee integration of AI, data analytics tools, and learning technologies into global platforms.
Ensure systems enable personalization, scalability and data-rich analytics.
Drive digital adoption of enterprise learning systems across global markets to strengthen MTN’s positioning as a digital employer of choice.
Manage and provide end-to-end LMS operational and administrative support to users
Establish processes and develop user-friendly manuals to enable ease of system adoption
Coordinate and conduct end-user and administrator training on system features and limitations
Address, respond and resolve queries and requests pertaining to the LMS system within pre-defined SLAs
Manage and review learning data, information and records in the LMS system for completeness and data integrity
Create and update LMS with course information and assessment with high levels of accuracy
File and maintain training documentation for all employees for easy retrieval during site inspections
Manage requests and generate reports to ensure compliance, support audits and inspections, and to report against department or site goals
Manage schedule of LMS system upgrades and updates according to recommendations of the selected systems vendor
Gather feedback on system performance and determine vulnerabilities or areas of poor performance to identify opportunities for improvements
Perform periodic evaluations to ensure system integrity
Monitor the integration and handovers of data between the LMS and the HCM & Oracle repository to ensure data integrity
Participate in LMS Administrator user group meetings to share information, ask questions, gather issues, solve problems, and raise issues as necessary

Learning Technology Innovation Support (Learning Innovation)
Research, design, and implement cutting-edge, platform driven learning methodologies aligned to MTNs strategy (e.g., adaptive learning, AI-powered personalized learning, gamification, microlearning, VR/AR).
Translate MTN’s Ambition 2025 strategy into future-fit learning programs that build capabilities in platform business, fintech, and connectivity businesses
Partner with HR, business leaders, and vendors to pilot and scale innovative digital learning solutions.
Ensure global learning programs are future-fit, inclusive, and aligned to business strategy.
Scan market and industry trends to continuously update the global learning innovation roadmap and to
partner with internal and external innovation ecosystems (e.g. edtech startups, global universities, Pluralsight, etc.) to bring next-generation learning to MTN.
Pilot and scale innovative solutions across markets to ensure inclusivity, scalability, and localization.
Provide support during the go-live and launch of new technologies and platforms
Perform extensive research and provide inputs to the Global Learning Infrastructure strategy and plan with specific reference to innovative learning platforms and complementary technologies
Provide support in implementation of new learning technologies and platforms through:
Gathering business user requirements
Inputs to technical and functional design
Coordination and liaising with internal/external implementation vendors during the design and implementation phases
Coordinate and conduct user testing to validate system functionality

Stakeholder Engagement
Advise Group Opco L&D Leads and group business SME’s on global learning trends, learning solutions available, analytics-based decisions and to embed learning innovation and analytics in talent strategies.
Collaborate with cross-functional teams to embed learning innovation in talent strategies.
Partner with regional HR team and Opco learning leads to ensure global frameworks are localized effectively.

Ways of Working and Collaboration

Proactively engage with Manco Business Talent and Learning Partners and Opco Learning team to obtain and source information, which is essential for learning analytics and insights generation
Collaborate and engage with the Global HR Strategy and Analytics function to source, exchange, validate and ensure congruency in learning information, data and metrics

Job Requirements (Education, Experience and Competencies)

Education:
- Minimum of 3 year tertiary diploma /Bachelor’s degree in Human Resources, Learning Sciences, Data Analytics, Psychology, or related field
- Post Graduate advantageos
- Relevant certification / accreditation / membership with professional body in areas of learning technology and innovation, design/analytics (e.g., Learning Analytics Professional, CIPD, ATD, People Analytics). Advantageous.

Experience:
- Minimum of 2 years’ experience working in a database management/data analyst capacity is preferred
- 2-5 years’ experience in L&D, digital learning, Talent Management, People Analytics in global/multi-market organizations.
- Strong background in L&D technologies, analytics tools (Power BI), LMS/LXP platforms, dashboards and ROI measurement. Experience in ERP (Oracle preferred) and LMS
- Proven experience in designing and scaling digital learning innovations in global/ multinational organizations.
- Strong exposure to consulting industry, telecoms, digital platforms, or fintech industries is an advantage. (advantageous)
- Experience working in a multinational, global organization
- Demonstrated track record of implementing innovative learning practices.
- Proficiency in leveraging data for business decision-making.Exposure to pan-African or multi-country markets highly desirable

Competencies:
Functional Knowledge:
- Systems and business knowledge
- Business architecture knowledge
- Reporting and data analysis
- Knowledge of software/system development life-cycle phases; requirements, analysis, design, testing, implementation, deployment and system upgrade
- Principles and operational practices applicable to Global L&D functioning
- Database Management, especially in a training-related capacity
- Learning management systems and solutions
- SCORM file testing

Skills
- Microsoft Fabrics Data Flows, Power BI Desktop,
- Microsoft PowerAutomate
- Microsoft SharePoint, MS Loop (cloud collaboration technologies)
- eLearning rapid development tools, e.g. Articulate Rise, 360, Adobe Captivate
- Microsoft Word, PowerPoint
- Advanced MS Excel
- Fiddler Traces (Troubleshooting)
- Database applications and custom reporting tools
- General business acumen
- Analytical and Data Interpretation
- Dashboards and visualizations
- Research
- Master Data Management
- Information Processing
- Dealing with ambiguity and complexity
- Project Management
- Problem Solving
- Presentation Skills
- Reporting writing and communication
- Judgement
- Customer service

Behavioural Qualities
- Accountable
- Adaptable
- Confidence
- Agile
- Culturally aware
- Gets work done
- Innovation
- Inquisitive