Specialist, Customer Success
United States8h ago
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Skills
About the role
Join Our Team!
Pearson is the world’s leading learning company. Our Pearson Assessment for Learning Suite (PALS) is a comprehensive portfolio of K-12 school assessment solutions including formative and interim academic assessments, academic and social/emotional wellness screeners, and MTSS solutions. Our Partner Success team supports the healthy and successful implementation of this full suite of products across the country!
About the Role
As a Specialist, Customer Success, you will own a portfolio of midsize and large school district accounts and serve as the primary partner for their implementation and ongoing success across PALS products. You will be accountable for building strong relationships, driving adoption and value, identifying risks early, and helping partners achieve outcomes that support long-term retention and renewal.
Your core charge is to grow Pearson’s School Assessment customers into true partners.
We believe we achieve that by adopting and honoring these three pillars:
Maximize the value of the product
Cultivate ease in the partnership
Nurture joyful loyalty to the Pearson brand
Importantly, you will be joining a Success team that is actively building the systems, rhythms, and practices that will support long-term scale. The right candidate will be energized by bringing ideas, experience, and practical problem-solving to help strengthen our processes and shape what excellent partner success looks like at Pearson.
Key Responsibilities
Implementation Strategy
Develop a Success Plan for each partner. Everyone should know what “success” looks like, be invested in that vision, and understand how to integrate “gold-standard” implementation milestones for the product(s) within the account’s unique instructional, assessment, and technology priorities and ecosystem.
Onboarding
Facilitate all onboarding activities prior to “go live” skillfully, communicating clearly and proactively with the account and cross-functionally inside of Pearson, enabling rapid completion of key adoption milestones.