Spa Receptionist - Russian Speaker

Job Description

• Welcome guests warmly and provide a personalized, professional spa experience.
• Manage treatment bookings, amendments, cancellations, guest enquiries, and special requests accurately.
• Provide clear information about spa treatments, wellness programs, products, packages, promotions, facilities, and operating hours.
• Handle guest concerns and complaints professionally and support effective service recovery.
• Maintain high standards of spa reception presentation, cleanliness, ambience, and organization.
• Handle cashiering, billing, payments, guest records, reports, and operational documentation accurately.
• Support retail sales and spa revenue through appropriate treatment and product recommendations and upselling.
• Coordinate VIP requirements and work closely with Spa, Front Office, Housekeeping, Recreation, and other resort departments.
• Maintain reception supplies and retail displays and support smooth day-to-day spa operations.
• Follow resort health, hygiene, safety, and operational standards while contributing positively to teamwork and departmental training.

Qualifications

• Minimum 2 years of experience in a similar role within a luxury hospitality or wellness environment.
• Previous spa or wellness reception experience preferred.
• Strong communication, interpersonal, guest service, and organizational skills.
• Professional grooming and presentation.
• Ability to multitask and perform effectively under pressure.
• Basic knowledge of spa booking systems and Microsoft Office applications.
• Strong attention to detail with a service-oriented mindset.
• Flexible, adaptable, and able to coordinate effectively with operational teams.
• Fluent in English and Russian is mandatory.

Additional Information

• Competitive tax-free remuneration package
• Monthly service charge distribution
• Comprehensive medical insurance coverage
• Annual vacation leave with a company-provided return flight ticket as per company policy
• Accommodation, meals, uniforms, and exclusive employee benefits

Company Description

Kuredhivaru Resort and Spa is a tropical oasis of relaxation and indulgence, nestled in the pristine azures of Noonu atoll, a short 45-minute seaplane journey from Male International Airport.

The vibrant house reef, white sandy beaches and picture-perfect shores make Kuredhivaru the ideal beach holiday retreat for culinary connoisseurs and thrill seekers.

Each of our 105 villas boasts a private pool, cozy terrace and direct access to the ocean. The well-appointed contemporary design of the villas offer guests a refined yet laid-back Maldivian experience.