Spa Receptionist

Hotel Grande Bretagne and King George, two of Athens’ most iconic luxury hotels and members of Marriott International’s Luxury Collection, are renowned for exceptional service, timeless elegance and memorable guest experiences.

As we enter an exciting new chapter with the transformation of the GB Spa, we are creating an elevated luxury wellness destination in the heart of Athens, bringing together exceptional treatments, beauty and grooming, fitness, wellbeing and personalized hospitality.

We are looking for passionate professionals to become part of this new journey and contribute to an environment defined by excellence, genuine care and exceptional guest experiences.

Our Hotels’ team seeks to fill the position of:

Spa Receptionist

Will be reporting to the Head Receptionist:

Duties and Responsibilities to include:

• Deliver exceptional, personalized service throughout every stage of the Spa guest journey.
• Welcome and assist guests with warmth, professionalism and genuine care.
• Manage Spa reservations, enquiries, confirmations and guest requests accurately and efficiently.
• Provide expert guidance on Spa treatments, wellness experiences, beauty and grooming services, fitness offerings and retail products.
• Anticipate guest needs and maintain accurate guest preferences to enhance personalization and recognition.
• Coordinate closely with Therapists, Hair, Nail, Barber, Fitness and Spa Attendant teams to ensure a seamless guest experience.
• Handle payments, gift vouchers and Spa transactions accurately in accordance with hotel procedures.
• Identify appropriate opportunities for upselling and cross-selling while maintaining a personalized and guest-focused approach.
• Handle guest concerns with discretion, ownership and professionalism.
• Ensure all interactions reflect Marriott Luxury Standards and the service philosophy of the GB Spa.

The successful candidate should possess the following knowledge, skills and attributes

• Previous experience in a luxury hotel minimum 2 years, Spa, hospitality or premium guest service environment.
• Excellent command of Greek and English; additional languages are considered an advantage.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and remain composed in a dynamic luxury environment.
• Strong guest orientation, emotional intelligence and problem-solving ability.
• Commercial awareness and confidence in recommending services and products.
• Computer literacy; experience with Book4time & Micros systems is considered an advantage.
• Professional appearance, positive attitude, integrity and genuine passion for luxury hospitality.

We confirm utmost confidentiality for all applications as per EU GDPR directive, and all local laws for personal information

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.