SLOT ATTENDANT (PT)
Robinsonville, MS, United States4w ago
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Key details
- Location
- Robinsonville, MS, United States
- Work style
- Onsite
- Job type
- Part-time
- Function
- Hospitality & Food service
- Focus area
- other
- Posted
- 4w ago
Skills
customer serviceinternal controls
About the role
Consistently provide superior customer service while assisting guest with jackpot payouts and other requests.
- Call-in, pick-up and pay out jackpots.
- When necessary, sign for jackpot fills
- Obtain authorized signatures on jackpot slips
- Make minor repairs on slot machines
- Knowledge of the Casino Control Act and attendant regulations as well as Caesars internal controls, policies, and procedures
- Support and maintain Caesars courtesy guidelines
- Consistently demonstrates superior customer service skills by displaying Spotlight on Success behaviors.
- Maintains upbeat, positive attitude, positive energy and enthusiasm from one interaction to the next.
- Creates an atmosphere of luck and celebrates customer wins.
- Is ready to serve and informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting.
- Anticipates needs and provides fast, flawless service.
- Checks for satisfaction and properly uses the Service Recovery process to resolve problems when they exist.
- Promotes Total Rewards programs and card membership. Provides a warm farewell and thanks guests for visiting.
- High school diploma or General Education Degree (GED)
- Casino experience preferred
- Ability to read and comprehend simple instructions, short correspondence, and memos.
- Ability to write simple correspondence.
- Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
- Must be able to respond to visual and aural cues.
- Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
- Ability to deal with problems involving a few concrete variables in standardized situations.
- Must be able to maneuver to all areas of the Casino.
- Must be able to lift up to 10 pounds
- Must be able to bend, reach, kneel, twist and grip items while working at assigned area.
- Must have the manual dexterity and coordination to operate office equipment, including a 10 key adding machine, PC computers.
- Ability to obtain the appropriate work authorization per gaming regulations required.
- Ability to work in a drug free environment and pass a chemical dependency test, as required.
- Must be able to walk, stand 80% of the time, bend, push, pull, climb stairs and run.
- Must be able to perform tasks requiring repetitive motion.
- Must be able to work in a moderate noise environment
- Must be able to work in smoke-filled environment.
- Must be a minimum of 21 years of age.