SKI APACHE MOUNTAIN HOST

Position Title: Mountain Host
Department: Guest Services / Mountain Operations
Reports To: Base Area Operations Manager
Employment Type: Seasonal

Position Summary

The Mountain Host serves as an ambassador for the ski resort, providing exceptional guest service and ensuring visitors have a safe, enjoyable, and memorable experience on the mountain. Mountain Hosts assist guests with directions, trail information, resort amenities, safety awareness, and general customer service while promoting a welcoming, friendly atmosphere throughout the resort.

Essential Duties and Responsibilities

• Welcome guests and provide outstanding customer service at all times.
• Assist guests with navigating the resort, including trails, lifts, lodges, rental facilities, F&B locations, and parking areas.
• Provide accurate information regarding trail conditions, lift operations, weather, mountain road and resort services.
• Promote mountain safety and encourage compliance with skier responsibility codes and resort policies.
• Monitor guest needs and proactively offer assistance to individuals, families, beginners, seniors, and guests with disabilities.
• Report safety concerns, accidents, hazards, equipment issues, or unusual incidents to the appropriate department.
• Assist during emergencies by communicating information and directing guests as instructed.
• Support special events, races, festivals, and resort activities as assigned.
• Maintain a visible presence throughout designated mountain areas, base facilities, and lift terminals.
• Answer guest questions professionally and resolve minor concerns or direct guests to appropriate staff.
• Assist with crowd management especially the ticket and rental lines.
• Foster a positive image of the resort through professional appearance, attitude, and conduct.

Qualifications

• Bilingual is preferred
• High school diploma or equivalent preferred.
• Previous customer service, hospitality, tourism, or ski resort experience preferred.
• Strong communication and interpersonal skills.
• Friendly, outgoing, and approachable personality.
• Ability to remain calm and professional in challenging situations.
• Knowledge of skiing, snowboarding, and mountain environments preferred.
• Ability to work independently with minimal supervision.
• First Aid/CPR certification preferred or willingness to obtain certification.

Physical Requirements

• Ability to work outdoors in varying winter weather conditions, including snow, wind, cold temperatures, and high elevations.
• Ability to stand and walk for extended periods on uneven terrain.
• Ability to ride chairlifts and access all areas of the mountain safely.
• Ability to lift and carry up to 25 pounds.
• Ability to work weekends, holidays, and flexible schedules as business needs require.

Key Competencies

• Guest Focus
• Professionalism
• Communication
• Problem Solving
• Teamwork
• Safety Awareness
• Adaptability
• Positive Attitude

Working Conditions

Mountain Hosts spend the majority of their shift outdoors in a winter mountain environment and are expected to maintain a highly visible presence throughout the resort. The position requires frequent interaction with guests, employees, and resort partners while supporting the resort's commitment to safety, hospitality, and exceptional guest experiences.

Success in this position is measured by guest satisfaction, visibility on the mountain, professionalism, safety awareness, and the ability to create memorable experiences for all resort visitors.