Site Reliability Intern

Job Description:

Skywise is a leading digital services company, wholly owned by Airbus. We deliver a first-of-its-kind offer that seamlessly integrates Planning & Operations Control, Flight, Technical, and Ground Operations. By providing interoperable digital solutions for end-to-end operations, Skywise combines aircraft manufacturer expertise and digital know-how to transform operational complexity into predictable and profitable performance, ensuring resilient and more sustainable operations.  

As a Site Reliability Engineer Intern , you’ll help to ensure smooth operations of Skywise Solutions by ensuring the reliability of systems via monitoring, resolution of failure events and deployment of customer facing Solutions. A main aspect of this role is also to provide continuous improvement to our ways-of-working through automation, standardization.

The primary objective of this internship is to build practical expertise in Digital Infrastructure technologies operations through hands-on participation in EH Operations daily activities, while applying Airbus Group standards. The Intern will need to have knowledge of Operating Systems, Monitoring tools and Cloud based infrastructure, such as Amazon Web Services (AWS).

Responsibilities:

• Triage the tickets reaching the team from Monitoring, Customers or Projects.
• Support activities:
  • Revert software deployments in case of issue on a software after a deployment.
  • Answer to escalations fixing immediate issues critical for customers
• Monitoring tool management:
  • Adjust thresholds and alert levels,
  • Measure system performance / responsiveness,
  • Add Checks/Hosts in the different system,
  • Associate the SOPs to the checks created.
• Perform deployments and support the associated failures.
• Automate activities related to daily operations and deployments.
• Support the transfer of recurring activities to subcontractors.
• Report on main events / activities - provide summary to management about our system status.
• Hosting operation process documentation and improvements.

Must Haves:

• Being a student in the final years of university studies preferably in Information Technology, Cloud Computing fields
• Being available for a 30 hours per week 
• Being available to work within our Gdansk office at least 3 days per week to connect and learn from our local Infrastructure team.
• Willingness to learn and to work as part of an international team.

Software You’ll Use:

• LINUX and Windows System Administration,
• AWS,
• Monitoring tools: Nagios, Datadog, Cloudwatch, Grafana,
• Confluence.

What we offer: 

• 12-Month Fixed-Term Employment Contract 
• Additional 3 days off during the holiday season (floater days)
• Additional 1 day off for thesis defense
  

Recruitment Roadmap:

• Step 1: Onsite technical interview 
• Step 2: Interview with hiring manager (presentation of the offer, presenting expectations, answering questions from the chosen candidate)

Selection and Hiring Commitment 

We thank all applicants for applying. Only selected applicants will be contacted.

Skywise is committed to creating an environment and a culture where everyone feels like they belong no matter who they are or where they are from. We are committed to providing equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job. We do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national or ethnic origin, religion, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, record of offences, and basis of disability or any protected class. Accommodations will be available on request for candidates throughout the entire recruitment and selection process.

Skywise Gdansk is operating within the Airbus Helicopters Polska Structure. 

At Airbus Helicopters Polska sp. z o.o. Gdańsk Plant, the "Internal procedure for reporting legal violations and taking follow-up actions at Airbus Helicopters Polska sp. z o.o. Gdańsk Plant" is in effect. This procedure was introduced in accordance with the Act of June 14, 2024, on the protection of whistleblowers (Journal of Laws of 2024, item 928). In the event of any detected violations, whistleblowers can submit reports to the following email address: talent@skywise.com.

GDPR 

In accordance with Article 13(1) and (2) of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (hereinafter referred to as the "GDPR"), we hereby inform you that:

• The Controller of your personal data is Airbus Helicopters Polska Sp. z o.o., with its registered office in Łódź, al. Marszałek Józefa Piłsudskiego 85, 92-332 Łódź, KRS 0000481954, NIP 5252569191.
• You can contact the Controller by phone: +48 42 201 40 04, email: contact.office.ahp@airbus.com, or in writing using the contact details provided.
• In matters concerning the processing of your personal data, please contact us by email: contact.rodo.ahp@airbus.com or in writing to the Controller's registered office address, with the note "Data Protection."
• To ensure proper protection of your personal data, the Controller has appointed a Data Protection Officer, who can be contacted via email: contact.rodo.ahp@airbus.com.
• Your personal data will be processed for the purpose of the recruitment process and, if you provide appropriate consent, for future recruitment processes. The legal basis for data processing is:
  • Conducting the recruitment process in accordance with the requirements imposed on the Controller under applicable law (Article 6, paragraph 1, letter c of the GDPR in conjunction with the provisions of national law – the Act of 26 June 1974 – the Labor Code),
  • Consent to the processing of personal data to a broader extent than required by law, in a situation where the Candidate discloses such data voluntarily and on their own initiative (Article 6, paragraph 1, letter a of the GDPR and Article 9, paragraph 2, letter a of the GDPR – if it concerns special category data),
  • Establishing, pursuing, and securing claims, as well as defending against claims related to the recruitment process (Article 6, paragraph 1, letter f of the GDPR – legitimate interest in proving the facts and pursuing or defending against claims),
• The recipients of personal data may be:
  • Entities providing services related to the Controller's ongoing operations, e.g., in the field of IT – under relevant personal data processing agreements and ensuring that the aforementioned entities apply adequate technical and organizational measures to ensure data protection;
  • Entities to which the Controller is obligated to transfer data under applicable law to the extent necessary for these entities to perform their duties;
  • Entities with which the Controller cooperates in the provision of recruitment services;
  • Entities from the Airbus Group.
• Personal data will be stored for the period necessary to conduct the recruitment process – a maximum of 3 months from its completion, and after this period, for the purposes and for the period and to the extent required by law or to secure any claims, until the statute of limitations expires. If you consent to the use of the application for future recruitment processes, your personal data will be stored for a maximum of 12 months or until you withdraw your consent to the processing of your personal data or submit an effective objection to data processing.
• You have the right to:
  • Where processing is based on Article 6(1)(a) of the GDPR or Article 9(2)(a) of the GDPR, you have the right to: access to your data, rectification, being forgotten, restriction of processing, data portability.

Information regarding consent

You may withdraw your consent to the processing of your personal data at any time, and its withdrawal will not affect the lawfulness of the processing carried out prior to the withdrawal. You can withdraw your consent by contacting us at talent@skywise.com.

• Where processing is based on Article 6(1)(c) of the GDPR, you have the right to: access your data, rectify your data, and restrict processing.
• Where processing is based on Article 6(1)(f) of the GDPR, you have the right to: access your data, rectify your data, be forgotten, restrict processing, and object to processing.
• You have the right to lodge a complaint with the President of the Personal Data Protection Office if you believe that the processing of your personal data violates personal data protection laws. Detailed information on the right to complain is available on the website: https://uodo.gov.pl/pl/p/dla-obywatela.

• Providing your personal data is voluntary. However, failure to provide the information specified in Article 221 of the Labor Code will result in the Data Controller not processing your application documents. 
• Your personal data will not be transferred to a third country or international organization. 
• Your personal data will not be subject to automated decision-making, including profiling.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus Helicopters Polska Sp. z o.o.

Employment Type:

Internship

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Experience Level:

Student

Job Family:

Support to Management

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.