Silver Dollar City Resort - Banquet Captain [YR]

Silver Dollar City is ushering in a new era of Ozarks hospitality with its first-ever landmark resort, a stunning six-story, craftsman-style, 262-room retreat which overlooks sweeping, untouched vistas of the Ozark Mountains and Table Rock Lake. Thoughtfully designed to blur the lines between nature, craft, and comfort, Silver Dollar City Resort offers guests direct, priority access to the park and nearby attractions and serves as a focal point of a major multi-million-dollar investment redefining the Branson experience. From the theme park and White Water to Showboat cruises and the region’s most beloved adventures, the resort is the best way to experience it all.

Joining the Silver Dollar City Resort team is becoming part of a legacy of service. Rooted in the Herschend family’s decades-long commitment to heartfelt hospitality, inspiring storytelling, and the preservation of regional craft, this organization has grown from a single cave tour in the 1950s into the world’s largest family-owned theme park, attractions, and hospitality company. If you’re passionate about creating meaningful, memory-making experiences and want to play a foundational role in shaping how thousands of families discover the Ozarks for generations to come, this is a rare opportunity to help build something extraordinary with a mission-driven team that truly cares.

The ideal candidate will be a detail-oriented, hands-on banquet service leader who combines warm Ozarks hospitality with careful event preparation, clear communication, and sound judgment. This Host coordinates banquet service teams, anticipates guest and event needs, and works closely with culinary and event partners to deliver organized meetings, receptions, and celebrations. The Banquet Captain models safe food and beverage service, coaches fellow Hosts, and maintains accurate event documentation while supporting the Banquet Manager's operational direction.

Summary of Essential Functions & Responsibilities

• Coordinate assigned banquet functions, including room readiness, setup, food and beverage service, guest assistance, and breakdown in accordance with approved banquet event orders (BEOs).
• Review BEOs, event timelines, guest counts, dietary requests, service styles, and special arrangements with the Banquet Manager and appropriate departments before each function.
• Conduct pre-shift briefings; communicate assignments, service expectations, event timing, safety considerations, and guest needs to banquet Hosts.
• Provide hands-on direction, coaching, and task assignments to banquet service Hosts during assigned events; escalate staffing or performance concerns to the Banquet Manager.
• Inspect event rooms, service stations, storage areas, and banquet equipment for cleanliness, proper setup, sufficient supplies, and safe conditions.
• Coordinate with culinary, stewarding, event planning, and other resort departments to support timely food pickup, service transitions, and event changes.
• Confirm that banquet Hosts and service stations are ready before scheduled guest arrival and service times.
• Monitor service quality, presentation, replenishment, and guest satisfaction throughout each function; address routine concerns and refer significant issues to management.
• Assist with the safe setup, movement, and breakdown of tables, chairs, linens, service equipment, and banquet supplies using approved lifting and material-handling procedures.
• Follow food safety procedures, including safe food handling, allergen communication, temperature monitoring, and required documentation within assigned responsibilities.
• Ensure alcoholic beverages, when served, are handled only by authorized and appropriately trained Hosts in accordance with Missouri law and resort policy.
• Maintain accurate banquet logs, service records, consumption sheets, temperature logs, and other required event documentation.
• Check event charges and consumption records for accuracy and submit supporting information for billing and reconciliation through established approval processes.
• Assist with approved opening and closing procedures, cash or payment handling when assigned, and accurate reporting of discrepancies.
• Communicate equipment defects, sanitation concerns, and maintenance needs through the resort’s designated reporting process; follow up with appropriate departments.
• Help maintain organized, clean, and secure banquet storage and back-of-house areas; safeguard supplies and equipment.
• Follow established emergency response, injury reporting, hazard reporting, and guest accessibility procedures.
• Support Host training on service standards, banquet setups, food safety, and safe work practices; provide constructive on-shift feedback.
• Communicate attendance, shift coverage, and timekeeping discrepancies to the Banquet Manager; ensure hours worked are accurately recorded in accordance with company policy.
• Protect guest information, event details, and company records by following applicable confidentiality and information-security practices.
• Demonstrate professional, courteous service and collaborate with other resort teams to create memorable guest experiences.

Management reserves the right to change and/or add to these duties at any time

Qualifications

• High school diploma or equivalent preferred; relevant banquet, catering, restaurant, or hospitality experience may be considered.
• At least one year of relevant banquet or food and beverage service experience preferred.
• Prior experience coordinating shifts, training team members, or leading event service preferred.
• Working knowledge of banquet service styles, event setup, food handling, sanitation, and guest service procedures.
• Ability to interpret BEOs, follow event timelines, organize assignments, and respond appropriately to changing guest or operational needs.
• Ability to communicate clearly and respectfully with guests, Hosts, managers, and cross-functional partners.
• Ability to use basic computer applications and learn resort event, reporting, and point-of-sale systems as required.

• Ability to perform basic arithmetic and maintain accurate event, inventory, and service records.
• Ability to coach Hosts, prioritize competing tasks, and remain composed during high-volume or time-sensitive events.

• Ability to follow applicable food safety requirements and complete company-required food safety training or certification within established timeframes.
• If assigned to serve or oversee alcoholic beverage service, must meet applicable Missouri age requirements and complete any required alcohol-service training.
• Ability to work a flexible year-round schedule, including early mornings, evenings, weekends, holidays, and event-dependent hours.
• Ability to perform the essential functions of the position, with or without reasonable accommodation.

Physical Requirements

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Frequently stand and walk for extended periods throughout banquet rooms, service areas, kitchens, and back-of-house spaces.
• Frequently use hands and arms to handle serving equipment, linens, dishes, trays, and banquet supplies; reach, grasp, and perform repetitive service motions.
• Frequently bend, stoop, turn, and reach to prepare, serve, reset, and break down event spaces.
• Occasionally push or pull loaded service carts and move banquet equipment using safe handling practices and available assistance.
• Occasionally lift and carry items weighing up to 35 pounds; use team lifting or mechanical assistance for heavier or awkward items, consistent with assessed job demands.
• Occasionally navigate stairs and varied indoor floor surfaces while transporting supplies or moving between event areas.
• Work primarily indoors, with occasional exposure to outdoor conditions when supporting resort events or moving between buildings.
• Work in areas with varying temperatures, noise levels, and activity, including proximity to hot food, beverages, and service equipment.
• Use vision, hearing, and communication abilities sufficient to monitor event service, identify hazards, and respond to guest and Host needs, with or without reasonable accommodation.

Benefits Offered

• Free Admission- Free admission to Silver Dollar City Attractions and discounted admissions to Herschend Enterprises’ attractions and resorts across the US for you and your dependents.
• Exclusive Admission Discounts- Complimentary tickets & discounts on season passes for loved ones.
• Food & Merchandise Discounts- Discounts on dining, drinks and merchandise across Silver Dollar City Attractions.
• 401(k) & Profit Sharing- The Profit Sharing and 401(k) Retirement Plan is available to hosts after they have been with the Company for 3 months (Monthly Plan Entry Dates).
• Health Insurance- Affordable health plan options (co-pay, HSA, FSA) available to all full-time seasonal and year-round employees.
• Mary's Well House- Employee health center provides employees with basic office visits, x-rays and lab work for co-pay, whether insured or not.
• Free Tuition– Earn your degree, debt-free. 100% free tuition starting day one of employment. Learn more at https://herschend.guildeducation.com/partner.
• See all the benefits offered through Silver Dollar City at: https://www.silverdollarcity.com/Employment/Benefits.

Equal Opportunity Employer/ Disabled / Veterans

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.