Shift Supervisor_ 5262

BronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and are guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences.

Across our 60+ locations, we provide programs in a variety of service areas, including workforce development, children, youth, families, seniors and homeless prevention. 

Qualifications (education, professional certifications or licenses, experience)

• High School Diploma or equivalent
• Three years of social services experience
• One year experience working in residential facility working with homeless, mentally ill or substance abusers
• New York State Security License
• Fire Safety Coordinator License
• First Aid and Cardio Pulmonary Resuscitation (CPR) certification
• Proficiency in modern business communications including personal computers, electronic mail, voicemail, facsimile and copier equipment

Essential Duties and Responsibilities

• Supervise shift, overseeing and performing crisis intervention and addressing operational problems
• Advice supervisor of shift specific operational problems on a timely basis
• Supervise and perform all regular client service tasks, as well as reporting requirements
• Schedule daily and weekly assignments and monitor functions, and participate in rotation of task assignments
• Administer human resources functions such as coordination and evaluation of staff training, maintaining supervisory notes, facilitating regular shift team meetings, scheduling for shifts, and reviewing time sheets
• Perform special assignments and shift-specific responsibilities as assigned by the Security Director or Operations Director, assuring provision of services and compliance with
• Interact with difficult and sometimes abusive clients in a productive and professional manner
• Perform additional duties as assigned

Skills/Abilities

• Excellent organizational and interpersonal skills
• Ability to use a computer for prolonged periods
• Ability to sit, crouch and walk for extended periods of time
• Ability to lift, pull, push and/or move up to 60 pounds
• Ability to bend and retrieve objects and/or documents
• Ability to climb stairs
• Ability to climb and stand on a 15 foot ladder
• Ability to travel in the boroughs of New York City and its adjacent counties via public transportation

BronxWorks is an equal opportunity employer committed to an inclusive workplace. We consider qualified applicants without regard to any characteristics protected by applicable federal, state, or local law. Reasonable accommodations are available to applicants with disabilities and other legally protected needs. To request an accommodation during the application process, please contact hrbenefits@bronxworks.org