Service Writer
Hillman, MI, United States3w ago
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Key details
- Location
- Hillman, MI, United States
- Work style
- Onsite
- Job type
- Full-time
- Function
- Marketing & Communications
- Focus area
- other
- Posted
- 3w ago
Skills
accounts receivablecustomer serviceerpexcelinvoicingmicrosoft wordoutlookpreventive maintenance
About the role
Ginop Sales and Alta Equipment Group are currently looking for a full-time Service Writer for our Hillman branch. The Service Writer is directly responsible for the management of the Service Team and the facilitation of repairs and maintenance of customer equipment and for ensuring that the work is done expeditiously and correctly.
Responsibilities Include:
Dispatch Technicians to handle service requests and preventive maintenance (PM)
Take, record and prioritize customer calls for service requests
Compile and complete customer summary invoicing
Maintain Technician time log
Answering internal and customer service calls
Opening and closing work orders, including accurately recording story lines into each order
Invoicing & accounts receivables assistance
Assist Technicians with finding technical data
Looking up parts/backing up the parts counter
Incorporate Alta’s Guiding Principles into daily activities and perform other duties as assigned.
Maintain consistent, regular, and reliable attendance, including being ready for work at the designated start time.
Qualifications
Previous service experience is highly preferred
A strong technical knowledge base is desired to answer technician questions
Must have strong computer skills and working knowledge of Microsoft Word, Excel and Outlook. Previous ERP experience is a plus.
Possess excellent verbal and written communication skills
Excellent time management skills and the ability to communicate with all levels of coworkers, as well as customers
Language Skills - Intermediate: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.
Mathematical Skills - Basic: Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
Reasoning Ability - Basic: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Physical Demands/Work Environment:
Physical/Sensory Functions: Regularly will use sit, use hands, talk/hear; Frequently will reach with hands; Occasionally will stand, walk, climb or balance, stoop, kneel, crouch or crawl, taste/smell.
Vision: No special vision requirements.
Lift and/or Move Functions: Regularly will lift up to 10 pounds; Frequently will lift up to 25 pounds; Occasionally will lift up to 50 pounds
Work Environment: Regularly will work near moving mechanical parts, exposed to fumes or airborne particles
Responsibilities Include:
Dispatch Technicians to handle service requests and preventive maintenance (PM)
Take, record and prioritize customer calls for service requests
Compile and complete customer summary invoicing
Maintain Technician time log
Answering internal and customer service calls
Opening and closing work orders, including accurately recording story lines into each order
Invoicing & accounts receivables assistance
Assist Technicians with finding technical data
Looking up parts/backing up the parts counter
Incorporate Alta’s Guiding Principles into daily activities and perform other duties as assigned.
Maintain consistent, regular, and reliable attendance, including being ready for work at the designated start time.
Qualifications
Previous service experience is highly preferred
A strong technical knowledge base is desired to answer technician questions
Must have strong computer skills and working knowledge of Microsoft Word, Excel and Outlook. Previous ERP experience is a plus.
Possess excellent verbal and written communication skills
Excellent time management skills and the ability to communicate with all levels of coworkers, as well as customers
Language Skills - Intermediate: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.
Mathematical Skills - Basic: Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
Reasoning Ability - Basic: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Physical Demands/Work Environment:
Physical/Sensory Functions: Regularly will use sit, use hands, talk/hear; Frequently will reach with hands; Occasionally will stand, walk, climb or balance, stoop, kneel, crouch or crawl, taste/smell.
Vision: No special vision requirements.
Lift and/or Move Functions: Regularly will lift up to 10 pounds; Frequently will lift up to 25 pounds; Occasionally will lift up to 50 pounds
Work Environment: Regularly will work near moving mechanical parts, exposed to fumes or airborne particles