Senior Technician, Layer 1 (Phoenix, AZ)

Presidio, Where Teamwork and Innovation Shape the Future
At Presidio, we're at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses - and their internal customers - to achieve more through innovation, automation, and intelligent insights.

The Role
The Senior Technician, Layer 1 designs, implements, operates, and improves enterprise infrastructure across compute, storage, and networking. This role takes an end-to-end approach to infrastructure, ensuring that server, virtualization, storage, and network platforms operate as a cohesive, resilient, secure, and supportable environment. The Senior Technician is responsible for the infrastructure lifecycle from architecture and capacity planning through deployment, automation, monitoring, troubleshooting, optimization, and lifecycle management. While engineers may have deeper expertise in one infrastructure discipline, they are expected to develop working proficiency across all three domains and troubleshoot issues across traditional technology boundaries.

Travel Requirements:

This role will be situated onsite in Phoenix, AZ.

Responsibilities Include:

Compute & Virtualization

• Deploy, configure, and support enterprise server and virtualization infrastructure.
• Support physical and virtual compute platforms, including hypervisors, operating-system integration, clustering, and high-availability configurations.
• Perform firmware, driver, hypervisor, and infrastructure lifecycle management.
• Analyze utilization, performance, availability, and capacity to identify optimization opportunities.
• Diagnose complex compute and virtualization issues across hardware and software layers.

Storage & Data Infrastructure

• Deploy, configure, and manage enterprise block, file, and object storage platforms.
• Support SAN/NAS infrastructure, storage fabrics, multipathing, replication, snapshots, and associated data-protection technologies.
• Monitor storage capacity, latency, throughput, availability, and overall platform health.
• Plan storage growth and technology refreshes based on capacity, performance, resiliency, and business requirements.
• Troubleshoot storage issues across hosts, fabrics, arrays, and dependent applications.

Networking

• Deploy, configure, and troubleshoot data-center network infrastructure.
• Support switching, routing, VLANs, DNS/DHCP dependencies, IP addressing, link aggregation, redundancy, and related network services.
• Understand network segmentation, security controls, load-balancing concepts, and application connectivity requirements.
• Monitor network performance, availability, capacity, and resiliency.
• Troubleshoot connectivity and performance issues across physical and virtual network layers.

Integrated Infrastructure Engineering

• Engineer solutions that account for dependencies between compute, storage, and network platforms rather than optimizing individual technology silos.
• Lead technical troubleshooting of complex incidents spanning multiple infrastructure domains.
• Develop infrastructure standards, reference architectures, configuration standards, and engineering documentation.
• Partner with architecture, security, cloud, application, database, and operations teams on infrastructure solutions.
• Participate in data-center technology refreshes, migrations, consolidations, and modernization initiatives.

Physical Infrastructure Support

• Install, label, test, and maintain copper and fiber optic cabling.
• Perform rack and stack activities for servers, network devices, storage systems, and other IT equipment.
• Install cable management systems and ensure adherence to data center standards.
• Conduct cable tracing, certification, and remediation activities.

Hardware Deployment & Maintenance

• Perform hardware installations, moves, adds, and changes (MAC activities).
• Replace failed components such as power supplies, drives, fans, and transceivers according to documented procedures.
• Support equipment decommissioning and disposal processes.
• Maintain accurate inventory and asset tracking records.

Operational Support

• Respond to data center service requests and incidents within established SLAs.
• Perform routine inspections of racks, cages, cabinets, and cabling systems.
• Support site audits and compliance requirements.

Required Skills and Professional Experience:

• Bachelor’s degree or the equivalent work experience and/or military experience
• 10-15 years of experience in a data center, telecommunications, or infrastructure environment.
• Knowledge of structured cabling systems, including copper and fiber optics.
• Experience working in enterprise, colocation, cloud, or hyperscale data centers.

Physical Requirements

• Must live within 30 minutes of Phoenix Metro area.
• Ability to lift and move equipment up to 50 lbs.
• Ability to stand, walk, bend, climb ladders, and work in confined spaces as needed.
• Comfortable working in hot/cold aisle environments.
• Ability to work after-hours, weekends, or on-call shifts.

Your future at Presidio
Joining Presidio means stepping into a culture of trailblazers - thinkers, builders, and collaborators - who push the boundaries of what's possible. With our expertise AI-driven analytics, cloud solutions, cybersecurity, and next-gen infrastructure, we enable businesses to stay ahead in an ever-evolving digital world.

Here, your impact is real. Whether you're harnessing the power of Generative AI, architecting resilient digital ecosystems, or driving data-driven transformation, you'll be part of a team that is shaping the future.

Ready to innovate? Let's redefine what's next-together.

About Presidio
Presidio is committed to hiring the most qualified candidates to join our amazing culture. We aim to attract and hire top talent from all backgrounds, including underrepresented and marginalized communities. We encourage women, people of color, people with disabilities, and veterans to apply for open roles at Presidio. Diversity of skills and thought is a key component to our business success.

At Presidio, speed and quality meet technology and innovation. Presidio is a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in AI and automation, security, networking, digital transformation, and cloud computing. Presidio fills gaps, removes hurdles, optimizes costs, and reduces risk. Presidio's expert technical team develops custom applications, provides managed services, and enables actionable data insights and builds forward-thinking solutions that drive strategic outcomes for clients globally. For more information visit https://presidio.com

Applications will be accepted on a rolling basis.

Presidio has a strong commitment to the community we serve and our employees. As an Equal Opportunity Employer, we strive to have a workforce that includes the community we serve.

Presidio is an Equal Opportunity Employer Disability/Vets. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.

The "Know Your Rights" Poster is available here: https://www.eeoc.gov/poster

Presidio EEO Policy Statement is available here: https://www.presidio.com/careers

Presidio is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to recruitment@presidio.com and let us know the nature of your request and your contact information.

Presidio is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings. State Employment Services, please provide priority referrals to.

Notice of Massachusetts Candidates: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Recruitment Agencies, Please Note: Presidio does not accept unsolicited agency resumes/CVs. Do not forward resumes/CVs to our career's email address, Presidio employees or any other means. Presidio is not responsible for any feeds related to unsolicited resumes/CVs.