Senior Program Manager, Legal Tech and Litigation Support

Accountabilities

AI Strategy and Workflow Enablement: Drive the Legal Department's AI enablement roadmap by identifying opportunities to apply artificial intelligence to legal processes. Determine which tasks can be reliably automated and where human oversight and professional judgment remain essential.
AI Project Management and Implementation: Independently manage AI pilots and proofs of concept from initial scoping and design through testing, evaluation, and rollout. Establish clear success metrics, quality standards, and evaluation methods to measure effectiveness and reliability.
Workflow Optimization and Change Management: Analyze existing legal workflows, identify inefficiencies, and recommend improvements using AI and other technology solutions. Gather user feedback, refine processes, and lead training, coaching, and adoption initiatives to help attorneys and staff use tools effectively and responsibly.
Legal Technology Administration: Oversee the administration, configuration, and ongoing improvement of the legal technology ecosystem, including e-billing, document management, electronic signatures, legal holds, and workflow management platforms. Manage user access, system functionality, and vendor relationships.
Litigation and Paralegal Support: Provide hands-on paralegal support for employment and civil litigation matters, including managing subpoenas, discovery requests, preservation demands, and legal holds. Coordinate data collection and document production with legal counsel, IT teams, and external service providers.
Legal Research and Verification: Conduct legal and factual research, monitor relevant legal developments, and provide reliable research findings to attorneys. Verify sources, validate AI-generated outputs, and ensure that information is accurate before it is used in legal analysis or decision-making.
Vendor and Stakeholder Management: Evaluate legal technology vendors, assess potential tool changes, and recommend solutions that support long-term efficiency and operational goals. Collaborate with IT and Security leadership to ensure technology decisions align with enterprise requirements and security standards.
Risk Management and Responsible AI: Promote appropriate AI governance, quality assurance, confidentiality, and data protection practices. Communicate technology risks, implementation progress, and recommendations to Legal leadership to support informed decision-making.
Documentation and Knowledge Sharing: Develop internal playbooks, operating procedures, and training materials that establish consistent standards for legal technology adoption, AI-assisted workflows, and litigation support activities.
Program Planning and Continuous Improvement: Manage multiple initiatives simultaneously, adapt project plans to stakeholder feedback, and ensure that legal technology and litigation support processes remain effective, scalable, and aligned with departmental priorities.
Requirements
Education: Bachelor's degree required. A paralegal certificate, Juris Doctor (JD), or advanced degree in law, information systems, or a related discipline is preferred.
Professional Experience: At least 12 years of experience in legal operations, legal technology, or litigation paralegal work, preferably supporting employment and/or civil litigation within a law firm, corporate legal department, or similarly complex professional environment.
AI and Workflow Development: Demonstrated experience developing, implementing, or optimizing AI-enabled workflows, prompts, and related technology solutions. Ability to assess AI capabilities, design practical use cases, test outputs, and establish quality and reliability standards.
Legal Technology Expertise: Experience administering or managing legal technology platforms, including document management, e-billing, electronic signatures, legal holds, workflow tools, or e-discovery systems.
Litigation Support Knowledge: Familiarity with litigation procedures, discovery requests, subpoenas, preservation obligations, legal holds, data collection, document review, and production processes.
Legal Research Skills: Strong legal and factual research capabilities, including experience with legal research platforms and the ability to verify information, assess source reliability, and validate AI-assisted findings.
Analytical and Technical Skills: Ability to evaluate complex workflows, identify suitable opportunities for AI enablement, translate user needs into structured and testable solutions, and assess the effectiveness of technology implementations.
Preferred Tools and Platforms: Familiarity with Google Workspace, Slack, Zendesk, Claude, SimpleLegal, LegalHoldPro, and Logikcull is an advantage.
Project and Program Management: Strong organizational skills and the ability to independently manage multiple projects, establish priorities, track deliverables, and adjust plans based on stakeholder input and evolving business needs.
Communication and Collaboration: Excellent written and verbal communication skills, with the ability to work effectively with attorneys, technology teams, external vendors, and business stakeholders across different functions.
Judgment and Confidentiality: Sound professional judgment, discretion, and exceptional attention to detail, particularly when handling confidential information, privileged materials, and sensitive litigation matters.
Change Management and Training: Ability to develop documentation, deliver training, encourage technology adoption, and help colleagues integrate new tools and processes into their daily work.
Remote Work Readiness: Ability to work independently in a remote-first environment while maintaining effective communication, collaboration, and accountability.
Physical Requirements: Ability to remain seated for extended periods and use computers and keyboards extensively. Occasional walking and lifting may also be required.
Benefits
Remote Work Flexibility: Remote-first work arrangements and flexible schedules for eligible positions.
Health Coverage: Medical, dental, and vision insurance with employer contributions covering up to 80% of premiums for employees, dependents, and domestic partners.
Paid Time Off: 21 days of paid time off during the first year of employment.
Paid Holidays: 11 paid holidays annually.
Volunteer Leave: Two paid volunteer days each year to support community engagement.
Parental Leave: 12 weeks of paid parental leave for all new parents.
Sabbatical Program: Six weeks of paid sabbatical after six years of service.
Retirement Savings: 401(k) plan with an employer match of up to 4%.
Equity Participation: Stock options that provide an opportunity to share in the organization's long-term growth.
Education Support: Educational Assistance Program to support continued learning and professional development.
Clinical Employee Reimbursement: Clinical Employee Reimbursement Program for eligible expenses.
Collaborative Culture: An inclusive, learning-oriented environment that encourages innovation, open communication, diverse perspectives, and professional growth.
Meaningful Impact: The opportunity to improve legal operations through responsible AI adoption and technology innovation while supporting work that contributes to better healthcare outcomes.