Senior Process and Customer Quality Engineer
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Key details
- Location
- Łódź, Poland
- Work style
- Onsite
- Level
- Senior
- Job type
- Full-time
- Experience
- 3–6 yrs
- Function
- Hardware, mechanical & civil engineering
- Focus area
- other
- Posted
- 2h ago
Skills
About the role
As the Senior Process & Customer Quality Engineer in Lodz, you will play a key role in driving quality excellence across our manufacturing operations and customer-focused processes. You will work closely with production, engineering, supply chain, and customer teams to improve product quality, resolve customer concerns, lead continuous improvement initiatives, and ensure compliance with quality standards.
We are excited to welcome applicants who are passionate about quality, customer satisfaction, and operational excellence, and who are eager to make a lasting impact on our business.
We look forward to seeing your application!
• Monitor, analyze, and improve key quality performance indicators, including scrap, customer complaints, PPM, corrective actions effectiveness, and end-of-line quality results.
• Lead customer complaint management processes, including root cause analysis, containment activities, corrective actions, and customer communication.
• Prepare, review, and approve 8D reports and ensure timely closure of quality issues.
• Collaborate closely with production, engineering, R&D, logistics, and planning teams to resolve quality concerns and improve manufacturing processes.
• Conduct process and product audits to ensure compliance with internal standards and customer-specific requirements.
• Develop and maintain quality documentation, including FMEAs, Control Plans, Flow Charts, Work Instructions, PPAP documentation, and acceptance criteria.
• Support new product introductions, production transfers, and process qualification activities from a quality perspective.
• Lead and facilitate problem-solving activities using quality tools such as 8D, PDCA, 5Why, and Ishikawa.
• Coordinate QRQC activities and escalate critical quality issues when necessary.
• Define Critical-to-Quality (CTQ) characteristics and monitor process capability indicators.
• Lead quality improvement and cost reduction projects aligned with Policy Deployment and "I Own Quality" initiatives.
• Support customer escalation processes and manage dedicated Focus Customer quality activities.
• Deliver quality-related training and mentor quality team members and cross-functional employees.
You are a proactive and results-oriented quality professional who enjoys solving complex problems and collaborating across functions. You are customer-focused, data-driven, and capable of leading improvement initiatives while maintaining strong relationships with stakeholders at all levels of the organization.
• Bachelor's degree in Engineering or another technical field.
• Minimum 3 years of experience in Quality and/or Engineering within a manufacturing environment.
• Good command of English (minimum B2 level), both written and spoken.
• Practical knowledge of quality methodologies and tools, including 8D, PDCA, FMEA, 5Why, and Ishikawa.
• Strong analytical and problem-solving skills.
• Good knowledge of Microsoft Office 365.
• Experience working with quality management systems and manufacturing processes.
• Ability to work effectively in a dynamic, fast-paced environment and manage multiple priorities.
• Strong communication and teamwork skills.
• Knowledge of ISO 9001, ISO 14001, ISO 45001, and VDA 6.3 standards.
• Experience with Lean Manufacturing and/or Six Sigma methodologies.
• Experience with PPAP documentation and customer-specific quality requirements.
• Hands-on experience using measurement equipment such as calipers, micrometers, height gauges, microscopes, or other inspection tools.
• Experience supporting New Product Development (NPD) and production transfer projects.
• Previous experience leading improvement projects and mentoring team members.
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.
Make this great opportunity yours!
Our Commitment to Our People
At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.
We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.
At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.
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Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.
With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.
We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!
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