Senior Principal Technical Program Manager

Key Responsibilities

Technical Management and Execution - Technical Management:

– Leverages technical knowledge to identify risks, manage scope, estimate program timelines, request feasibility, testing requirements, and determine appropriate resources.

– Leads and oversees product or service delivery, ensuring alignment with the third party, security, export, and accessibility compliance requirements.

– Leads rapid response to critical security escalations, coordinating across teams and departments and communicating to executives to assess risk, determine mitigation strategies, and ensure alignment and execution of the most effective path to resolution.

– Determines program demands and resourcing.

– Drives the continuous improvement of processes to ensure the highest level of reliability for products or services.

Technical Management and Execution - Technical Strategy and Execution:

– Utilizes technical knowledge to identify and manage program dependencies and risks.

– Supports rapid response to escalations, coordinating within team and communicating to senior team members to assess risk, determine mitigation strategies, and execute the optimal proposed path to resolution.

– Leads initiatives to improve planning, assessing dependencies and risks to ensure alignment with business goals.

– Drives the development of scalable delivery standards and guidelines in alignment with Oracle best practices.

– Develops strategies for change management and/or incident response to enhance operational efficiency.

Program Oversight - Strategy and Decision-Making:

– Drives the alignment of priorities with customers, service, and stakeholder teams through regular reporting to stakeholders and senior leadership.

– Establishes scope and milestones for each program, aligning to the broader program plan and company strategies and goals and leading efforts between cross-functional teams to deliver programs or services.

– Defines key performance indicators (KPIs) and measurement methods for team performance.

– Builds, maintains, and communicates a comprehensive communication strategy of complex objectives to partners and customers.

Program Oversight - Program and Operations Management:

– Drives both technical and non-technical programs and complex, cross-organizational programs impacting products and business.

– Assigns the work of program staff (e.g., development, release management, customer success), providing expert technical support and direction on removing barriers, including risks and issues in workflows.

– Reviews and provides feedback on comprehensive program documentation (e.g., status reports, program plans) and implements risk mitigation strategies.

– Ensures attention to detail, including security and quality, in program management, from planning to execution and reporting.

– Leads regular program status meetings, ensuring effective communication and alignment across teams and leaders.

– Advises leadership on improving service level agreement (SLA) performance and productivity targets, leveraging data-driven insights.

– Provides technical expertise to ensure accurate forecasting program demands, funding, and resourcing.

– Drives the deployment of change management for programs, such as priority, scope, scheduling, development, requirement changes, and support.

Program Oversight - Risk Management:

– Leads the management of and responses to issues, bottlenecks, and risks, resolving escalated issues.

– Evaluates results of cost assessments, benefits analysis, and return on investment (ROI) to drive decision-making and risk mitigation strategies.

– Makes critical decisions, balancing business needs and technical constraints.

– Drives the resolution of blockers for the program and ensures the use of technical and resource options to drive the successful delivery and adoption of solutions.

Process Efficiency - Process Optimization:

– Leads complex, high-impact program improvements, integrating best practices at the group level and influencing process improvement across multiple teams.

– Develops and optimizes program objectives and workflows, while deploying cross-functional solutions to address critical business problems.

– Collaborates with management to refine and enhance processes and procedures that guide and assist teams in reaching their goals.

Process Efficiency - Continuous Improvement:

– Drives cross-functional integration of continuous improvement within programs, aligning insights across many workstreams with business objectives and operational efficiency goals.

– Shapes the department's decision-making by designing advanced data-driven decision-making frameworks, ensuring consistent insight generation across teams.

– Leads business-critical improvements to the solution's availability and reliability.

– Iterates processes based on feedback and KPIs, analyzing results through retrospectives.

– Defines requirements and configurations of existing and new development tools, where applicable.

Collaboration and Program Leadership - Cross Functional Collaboration:

– Facilitates alignment across multiple teams, leading discussions that drive alignment of cross-functional priorities and program goals.

– Leads large-scale efforts to optimize processes, streamlining methodologies that enhance team efficiency.

– Synthesizes complex program insights into actionable recommendations for senior leadership, influencing strategic decisions.

– Drives stakeholder engagement, ensuring continuous feedback to improve program planning and execution.

Collaboration and Program Leadership - Program Leadership:

– Drives programs to optimize organizational efficiency.

– Provides strategic technical direction and mentorship to cross-functional teams.

– Ensures successful implementation of change initiatives at all of levels of the organization from initiation through delivery.

– Ensures that the program team and other stakeholders are aligned with the program goals and motivated, identifying and addressing conflicts and issues.

Data and Analysis: