Director, Technical Program Management

Key Responsibilities

Technical Management and Execution - Technical Management:

– Leads the delivery of products or services, implementing all third party, security, export, accessibility, and legal compliance requirements.

– Leverages technical knowledge to identify risks, manage scope, estimate program timelines, request feasibility, testing requirements, and determine appropriate resources.

– Manages cross-functional response of one or more teams to critical security escalations, ensuring appropriate access to information, adjusting timelines, and communicating assessed risks and potential mitigation strategies with executives and other stakeholders to align on and execute the optimal proposed path to resolution.

– Leads the forecasting of program demands and resource allocation, ensuring effective collaboration with internal and external stakeholders to validate predictions.

– Drives the evolution of processes to enhance the reliability and resilience of products or services, driving innovative solutions.

– Implements strategic priorities and plans regarding maintenance activities and ad-hoc maintenance.

Technical Management and Execution - Technical Strategy and Execution:

– Utilizes technical knowledge to identify and manage program dependencies and risks.

– Supports rapid response to escalations, coordinating within one or more teams and communicating to senior team members to assess risk, determine mitigation strategies, and execute the optimal proposed path to resolution.

– Outlines and directs strategies for various products, including transitions to Oracle Cloud infrastructure, setting a standard for innovation and efficiency.

– Executes global delivery standards and guidelines, ensuring alignment with Oracle best practices.

– Leads all phases of Implementation, Incident, Problem, and Organizational Change activities for major programs, including process automations.

Program Oversight - Strategy and Decision-Making:

– Guides team members in managing customer interactions, service teams, and stakeholders, providing strategic oversight and prioritization.

– Oversees scope, milestones, and objectives for programs, guiding the collaboration of cross-functional teams to ensure the successful delivery of programs within their span of control.

– Oversees and recommends key performance indicators (KPIs) and implements measurement methods to monitor, evaluate, and optimize team performance against established goals (e.g., scope, timelines, deliverable quality).

– Drives effective collaboration and alignment of priorities to execute a comprehensive communication strategy with partners and customers.

Program Oversight - Program and Operations Management:

– Creates strategies to streamline comprehensive program plans that outline the management process for technical, non-technical, and cross-organizational scope impacting products and business.

– Oversees the work of program staff (e.g., development, quality assurance, customer success), implementing strategies that ensure successful identification and mitigation of barriers, including risks and issues in workflows.

– Ensures comprehensive program documentation (e.g., status reports, program plans) and drives decision-making and long-term program success.

– Communicates program expectations, progress, and challenges to senior leadership, ensuring organizational alignment.

– Oversees and sponsors program status meetings, driving decision-making and alignment across multiple teams, leaders, and departments.

– Leads the formulation and execution of team strategy to meet operational or functional goals, ensuring alignment with global service level agreements (SLAs) and productivity targets.

– Guides the development of best practices to ensure optimized forecasting of program demands, funding, and resourcing.

– Develops and implements strategic improvements to change management initiatives for programs, such as priority, scope, scheduling, or requirement changes.

Program Oversight - Risk Management:

– Ensures the effectiveness of risk mitigation strategies, driving alignment across multiple teams and departments on these strategies.

– Utilizes in-depth analysis of costs, benefits, and return on investment (ROI) to optimize program outcomes, proactively identifying and mitigating risks.

– Proactively removes blockers for the program, utilizing advanced technical expertise and resource options to ensure successful solution delivery and drive widespread adoption.

– Champions solution adoption at the multiple team level, refining technical resource strategies and fostering cross-functional collaboration to maximize impact and scalability.

Process Efficiency - Process Optimization:

– Shapes and drives cross-team program improvement strategies, leveraging best practices to enhance group-wide operations.

– Manages the testing and implementation of initiatives and solutions to achieve operational excellence and align with business goals.

– Provides guidance to optimize methodologies, ensuring streamlined program execution, collaborative teamwork, and successful delivery of outcomes of team and program outcomes.

Process Efficiency - Continuous Improvement:

– Establishes continuous improvement as a core component of operational strategy, influencing group-wide operational efficiencies.

– Partners with senior leadership to institutionalize a data-driven decision-making culture across the group to influence broader business processes.

– Oversees initiatives to advance solution availability, reliability, and security, driving improvements to best practices.

– Iterates processes based on feedback and KPIs, analyzing results through retrospectives.

– Reviews the definition of requirements and configurations of existing and new development tools, where applicable, in accordance with group goals and OKRs.

Collaboration and Program Leadership - Cross Functional Collaboration:

– Shapes collaboration efforts, ensuring high-impact programs align with group priorities.

– Leads transformation initiatives that redefine process improvement workflows, driving cross-functional team efficiency at scale.

– Provides senior leader recommendations on high-impact programs, influencing decision-making.

– Builds and maintains senior stakeholder relationships, ensuring continuous alignment between program strategy and execution.

Collaboration and Program Leadership - Program Leadership:

– Leads programs to improve team efficiency, providing strategic direction and mentorship to teams to manage these programs.

– Identifies areas for improvement, executes change management strategies, and drives successful adoption of new processes or systems.