Senior Operations Manager

Title: Senior Operations Manager

Department: Operations Reports to: CEO

Overview:

Responsible for directing the operational functions of deposit operations, and system applications management.

Essential Duties:

Deposit Operations

• Organize and streamline processes and procedures for the Deposit Operations Department to ensure efficient use of resources and time
• Develop, and document the overall operating procedures and controls required to conform to the policies and strategies of the Board of Directors.
• Ensure the bank’s compliance with laws and regulations and working with both external examiners and bank management to manage compliance.
• Manage, develop, and enforce deposit-related policies to keep in line with regulatory and bank’s guidelines
• Act as liaison with examiners and auditors; gather and provide information as required for audits
• Responsible for processing garnishments, levies, summons, subpoenas, and other legal demands
• Keep current with new and improved technologies for the overall operating efficiency of the Bank as it relates to Deposit Operations
• Review and approve all Cash Management and Remote Deposit Service applications
• Approve official checks (CD Interest Checks)
• Approve outgoing wire transfers
• Review Incoming wire transfers as needed
• Approves NSF Report
• Primary contact person for FNBB, FHLB, FRB
• Upload monthly FRB Borrower in Custody reports
• Assist in new product creation as needed
• Review and approve cash item log monthly
• Approve ACH late, unauthorized, returns
• Review reports from Deposit Operations Manager on overdrafts, uncollected funds, and kiting suspects.
• Act as a resource and advisory capacity on a regular basis for operational and application matters to branches, and deposit operations.
• Review and file answers to IRS notices of proposed tax penalties for missing or incorrect Tax ID numbers
• Attend monthly Branch Manager’s Meeting
• Track special products report
• Ensure ATM/Debit Card disputes are resolved in a timely manner.
• Update Bank’s lending/deposit interest rates as needed in system (Horizon, PCFS, FICCS)
• Reconcile all correspondent accounts
• Perform all duties in compliance with BSA/AML regulations and requirements
• Obtains adequate data for CIP on all wire and money instrument transactions
• Monitors and reports suspicious activity to the BSA Officer
• Adheres to Bank’s EEO/AAP policies

Applications Management

• FIS Horizon
• Deposit Origination
• ChexSystems (Efunds)
• E-Statements
• Safe Deposit Boxes
• FDM
• FRM
• RDC- Maintenance
• Cash Management Maintenance
• Online Banking Maintenance
• EFT Debit Cards/Disputes
• E-Alerts
• Image Center
• FNBB
• Bill Payment