Senior Membership and Individual Support Manager
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Skills
customer servicedonor relationsfundraising
About the role
TITLE: Senior Membership and Individual Support Manager
STATUS: Full-Time, Year-Round
LOCATION: Hybrid; must live within a 3 hour driving distance of Jacob’s Pillow. In-person work required June-August.
REPORTS TO: Individual Support Director
DEPARTMENT: Philanthropy
WORKS WITH: Senior Philanthropy Operations Manager, Marketing team
COMPENSATION: $70,000 - $80,000 per year (less applicable taxes) (Grade 4)
BENEFITS: Health, dental, and vision insurance, FSA, 403(B), 2% annual employer contribution, paid time off, life insurance, short- and long-term disability, Employee Assistance Program and short term/relocation housing options might be available.
HOURS: Schedule will fluctuate and require nights and weekends. As a guideline, nights and weekends might be 3-4 times during Sept-May and consistently during the summer. Light travel might be required and would include trips in the region including NYC and Boston 2-3 times in the period of Sept - May.
SUMMER ONLY: Three meals a day, free access to classes, performances, talks, and studio usage.
The position of Senior Membership and Individual Support Manager is a key role in Jacob’s Pillow’s Philanthropy department, driving membership and individual giving strategy at all levels and securing critical support for the work and mission of Jacob’s PIllow Dance Festival. It is an opportunity for an experienced membership and individual giving professional to implement a newly-refreshed Membership program and expand a growing and loyal core of support for Jacob’s Pillow, with a particular focus on Members and donors in the range of $750 through $5,000 who form the basis of our loyal patron groups. The Senior Membership & Individual Support Manager reports to the Individual Support Director and is responsible for managing a portfolio of approximately 250 donors and prospects.
This year-round, full-time position will help guide fundraising strategies and tactics for increasing contributed income from all individuals and Members. A core responsibility for the position is to oversee planning and implementation of fundraising campaigns to convert, retain and upgrade members, as well as onsite membership initiatives, member events (in coordination with the Donor Relations and Special Events Manager), stewardship activities, recognition, and benefits fulfillment.
Preference in applications will be given to individuals who are based either in the Berkshires, the region that surrounds Jacob’s Pillow’s home in Becket, Massachusetts, as well as Boston or in New York City. This role can include working remotely during a great deal of the year with monthly travel to Becket and/or other locations, as needed. During the summer Festival (June through late August) the position will be based in the Berkshires. Housing support can be provided for the summers, in cases where it is needed.
The Senior Membership & Individual Support Manager is responsible for cultivating their own portfolio of Members and supporters, directing relevant prospect research and wealth tracking, managing the stewardship of the Members and donors in their portfolio, overseeing events and appeals for these constituencies and working closely with senior staff at the Pillow. The annual income generated by Membership and Individual Support is growing steadily and is expected to be more than $2.5 million in 2026.
Qualifications
RESPONSIBILITIES
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Design and implement effective strategies and tactics to meet or exceed annual fundraising targets set for the membership and individual support program through multi-channel fundraising efforts to acquire, renew, steward, and upgrade.
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Plan and supervise multiple membership appeals and renewal drives annually (in concert with the Marketing Department) as well as manage the end to end for acknowledgements, follow-ups, and benefit fulfillment.
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Research and track best practices and recommend new approaches and tactics for Membership and Individual Giving based on analysis.
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Develop and maintain strategies, tactics, and calendars for appeals, working closely with Marketing colleagues to facilitate a comprehensive plan that aligns with ticket sales,
community engagement opportunities, The School and other components of the wide spectrum of Jacob’s Pillow’s programs. -
Focus on identifying successful audiences, techniques, and messages to maximize upgrading efforts, capitalize on the membership file capacity, and increase the overall productivity.
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Develop income and expense projections and manage the forecast carefully throughout the year; provide regular written reports and commentary to management.
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Manage a portfolio of circa 250 prospects and current donors, maintaining frequent personalized contact.
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Qualify, cultivate, and solicit donors for funding to meet the Pillow’s individual support priorities and fundraising goals.
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Collaborate with the Donor Relations and Special Events Manager to plan and deliver receptions and events for relevant donors.
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Oversee and regularly evaluate member services and refresh copy and design of membership collateral, including brochures, acknowledgments, response language for member FAQs, internal systems and policies related to the fulfillment of member benefits, and customer service for members.