Senior Manager, Sales Operations

This is a remote position.

Position Title: Senior Manager, Sales Operations

Base Salary: $86,300 to $143,800 annually DOE

Bonus: Target annual bonus

Benefits: Medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth and education reimbursement programs.

Ziply Fiber is a local internet service provider dedicated to elevating the connected lives of the communities we serve. We offer the fastest home internet in the nation, a refreshingly great customer experience, and affordable plans that put customers in charge.

As our state-of-the-art fiber network expands, so does our need for team members who can help us grow and realize our goals.

Our Company Values:

• Genuinely Caring: We treat customers and colleagues like neighbors, with empathy and full attention.
  

• Empowering You: We help customers choose what is best for them, and we support employees in implementing new ideas and solutions.
  

• Innovation and Improvement: We constantly seek ways to improve how we serve customers and each other. 
  

• Earning Your Trust: We build trust through clear, honest, human communication.
  

Job Summary

The Senior Manager, Sales Operations will manage all team members within the Commercial Sales Operations department and drive the strategy and execution of sales support work including the automating key systems and processes in order to help keep our sales team’s time spent serving our customers.

Essential Duties and Responsibilities:

The Essential Duties and Responsibilities listed below are a range of duties performed by the employee and not intended to reflect all duties performed.

Sales Operations Strategy & Process Improvement

· Work with a broad set of key stakeholders to design, launch, and maintain innovative sales and technical sales enablement processes, programs, and systems.

· Manage day-to-day sales operations and enablement functions, ensuring they run efficiently and support the needs of the commercial sales organization.

· Analyze existing processes and workflows to identify and implement improvements.

· Partner with sales leadership to ensure key metrics are easily accessible and reported on for systems and processes.

Salesforce & Sales Technology Management

· Manage Salesforce, including support requests and escalated administrative needs, providing prompt and complete resolution of technical challenges and business support issues.

· Manage platforms and applications, including vendor relationships.

· Evaluate and implement additional applications and tools that integrate with Salesforce and the broader technology stack.

· Leverage AI as needed to streamline workflows, automate routine tasks, and increase efficiency across sales operations and enablement.

Project Management, Data & Cross-Functional Coordination

· Manage sales operations functions and projects to ensure timely completion.

· Communicate and coordinate with key IT resources on behalf of the sales team and manage project inputs for IT systems related to the commercial sales organization, to support smooth planning and execution.

· Maintain accurate and up-to-date customer and prospect data.

· Serve as a facilitator between sales systems and cross-functional teams, helping each group access, interpret, and act on the information and reporting they need.

Team Leadership & Other Duties

· Hire, onboard, train, and offboard sales operations team members.

· Perform other duties as required to support the business and evolving organization.

Required Qualifications:

· High school diploma or GED.