Senior Manager of Software Engineering

Are you a visionary software engineering leader passionate about driving large-scale modernization and transformation? Join JPMorgan Chase as a Director of Software Engineering, where you will lead the modernization of our Teller platform, oversee trust and security initiatives, and guide the transition from legacy mainframe systems to modern architectures. You will shape the future of our banking technology, ensuring secure, resilient, and innovative solutions for millions of customers.

As a Senior Manager of Software Engineering at JPMorganChase within the Consumer & Community Banking Technology team, you will lead multiple engineering teams driving large-scale modernization of the Teller platform and adjacent capabilities, evolving legacy mainframe-based systems into modern, resilient architectures. You will set technical direction, establish strong engineering practices and governance, and partner across product, architecture, and risk stakeholders to deliver secure, stable solutions that power critical branch operations.

Job Responsibilities

• Lead a multi-team modernization program for Teller capabilities, driving migration from legacy mainframe-based systems to modern architectures while minimizing disruption to business operations.
• Define and execute a phased technical roadmap, aligning platform outcomes to business priorities, architectural strategy, and measurable delivery milestones.
• Establish engineering governance across teams, including coding standards, quality controls, operational metrics, and sustainable cost-of-ownership improvements.
• Guide modernization of device- and channel-adjacent workflows (e.g., automated teller machine and teller integrations), enabling modular, testable services and resilient host connectivity patterns.
• Oversee platform trust and security foundations by partnering with cybersecurity and risk teams to embed secure-by-design practices, including auditability and strong access controls.
• Drive adoption of modern engineering practices, including continuous integration and continuous delivery (CI/CD), automated testing, reliability engineering, and continuous improvement.
• Partner with product, operations, and architecture leaders to align scope, manage dependencies, and ensure delivery is balanced across value, risk, and resiliency.
• Assess and influence vendor, tooling, and framework decisions that support modernization, engineering efficiency, and long-term maintainability.
• Sets and scales operating practices for enterprise-authorized AI-assisted engineering and Software Development Life Cycle automation across multiple teams to improve delivery speed, quality, and operational outcomes; establishes measurable expectations and ensures consistent validation, security, resiliency, and reuse of proven patterns.
• Applies knowledge of tools within the Software Development Life Cycle toolchain, including enterprise-authorized AI-assisted development and automation capabilities, to improve the value realized by automation at scale.

Required Qualifications, Capabilities, and Skills

• Formal training or certification on software engineering concepts and 5+ years applied experience. In addition, 2+ years of experience leading technologists to manage and solve complex technical items within your domain of expertise.
• Demonstrated experience leading multiple engineering teams through complex modernization or platform transformation initiatives with measurable outcomes.
• Experience modernizing legacy platforms, including re-platforming, refactoring, and integrating with contemporary services and tooling.
• Strong engineering judgment across architecture, reliability, and operational excellence, with the ability to set standards and drive consistent execution across teams.
• Proven ability to partner with cross-functional stakeholders (product, architecture, operations, risk) and manage complex dependencies across a large organization.
• Strong risk management and communication skills, including identifying delivery risks early and providing clear updates and trade-offs to senior stakeholders.
• Experience coaching and developing engineering leaders and individual contributors, building strong team culture and sustainable delivery practices.
• Experience leading multi-team adoption of enterprise-authorized AI-assisted development and delivery tools, including defining governance/ways of working (human-in-the-loop validation, quality gates), measuring outcomes, and ensuring secure handling of sensitive inputs/outputs.
• Strong understanding of responsible AI use in engineering workflows, including data sensitivity considerations, resiliency and security implications, and control expectations; ability to coach managers and leads and influence leaders on safe scaling patterns.

Preferred Qualifications, Capabilities, and Skills

• Experience modernizing Teller, branch banking, or other high-availability transaction platforms supporting critical customer and colleague workflows.
• Experience with cloud-native architectures and patterns (e.g., container platforms, service-based design, event-driven integration) and large-scale platform reliability practices.
• Hands-on familiarity with mainframe modernization approaches and tools (e.g., re-hosting, refactoring, strangler patterns, incremental decomposition).
• Experience implementing or governing identity, authentication, authorization, and audit logging capabilities in highly regulated environments.
• Proven success driving engineering transformation across multiple teams, including operating model improvements, developer productivity, and measurable quality gains.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans