Senior Logistics Manager, Americas Retail Operations
Free account needed to apply or save. It takes a minute, and we'll bring you right back to this job.
How well do you match this job?
Key details
- Location
- United States
- Work style
- Remote
- Level
- Lead / Staff+
- Job type
- Full-time
- Experience
- 7–10 yrs
- Function
- Retail
- Focus area
- other
- Posted
- 13h ago
Skills
About the role
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Logistics Manager, Americas Retail Operations based in the United States.
As Senior Logistics Manager, you will lead and scale retail logistics operations across the Americas within a fast-growing, international consumer technology environment. You will oversee existing retail distribution channels while driving the successful launch of new retail partnerships. Managing a team of two logistics professionals, you will play a key role in improving operational performance, controlling costs, and strengthening supply chain efficiency. Working closely with Sales, Finance, Planning, Trade Compliance, and external logistics partners, you will ensure seamless execution across the retail network. You will also champion AI-powered automation to streamline processes, improve visibility, and support data-driven decision-making. This is an opportunity to shape the long-term logistics strategy while building scalable operations that support continued business growth.
Accountabilities:
-
Lead retail logistics operations across the Americas, balancing the optimization of existing retail accounts with the onboarding and launch of new retail partners.
-
Evaluate retailer routing guides, technical requirements, packaging standards, labeling rules, EDI configurations, and ASN requirements to ensure compliant and successful launches.
-
Coordinate with third-party logistics providers (3PLs) to improve fulfillment performance, delivery speed, operational accuracy, and on-time-in-full (OTIF) results.
-
Act as the primary escalation point for retail logistics issues, conducting root-cause analyses and implementing corrective actions.
-
Analyze freight costs across prepaid and collect shipping models, develop cost-to-serve assessments by account, and identify opportunities to reduce total logistics expenditure.
-
Establish and manage chargeback deduction and dispute processes to minimize retailer penalties and protect business margins.
-
Own the retail logistics KPI scorecard, monitoring OTIF, on-time delivery, cost per unit, PO-to-delivery cycle time, chargeback recovery, EDI/ASN compliance, and 3PL performance.
-
Develop regular performance reports and business reviews, translating operational data into actionable supply chain improvements.
-
Identify repetitive logistics activities that can be automated using AI, including shipment tracking, purchase order reconciliation, invoice audits, reporting, and chargeback research.
-
Develop AI-assisted workflows to improve data extraction, freight analysis, KPI reporting, and communication with internal teams and retail partners while ensuring accuracy and data protection.
-
Collaborate with IT and technical teams to improve automation capabilities and end-to-end shipment visibility.
-
Partner with Sales and Account Management on commercial expansion, ensuring logistics capabilities and supply chain readiness support new opportunities.
-
Work with Planning on retailer demand forecasts, inventory availability, Weeks of Supply, and collaborative planning, forecasting, and replenishment (CPFR) activities.
-
Coordinate with Trade Compliance and Global Logistics teams to support distribution network expansion into Canada and Latin America.
-
Lead, mentor, and develop a team of two logistics professionals, encouraging continuous improvement and the adoption of AI-enabled processes.
-
Define the long-term operating model, organizational structure, and scalability strategy for Americas retail logistics operations.
-
At least 7 years of experience in retail logistics, B2B wholesale distribution, or supply chain operations, including 2+ years of direct people management experience.
-
Background