Senior Lead Business Integration Analyst- SAP Job (Batch) Monitoring/Management Consultant

Accountabilities

• Lead the administration, monitoring, scheduling, and optimization of enterprise SAP and non-SAP batch processing environments.

• Manage enterprise workload automation and scheduling platforms, particularly Redwood RunMyJobs (RMJ), ensuring reliable execution of critical business processes.

• Monitor SAP background jobs and RMJ workflows, identify failures, assess business impact, and initiate appropriate recovery procedures based on incident severity.

• Schedule, configure, modify, and maintain recurring batch jobs across daily, weekly, monthly, and event-driven processing cycles.

• Administer SAP background processing using key transaction codes, including SM36 (Job Scheduling), SM37 (Job Monitoring), SM61 (Operation Modes), and SM66 (Global Work Process Monitoring).

• Analyze job performance, runtime statistics, spool outputs, job logs, and execution history to identify and resolve operational issues.

• Troubleshoot failed, delayed, and long-running jobs, coordinating with application, infrastructure, network, and security teams to restore normal operations.

• Manage RMJ dashboards, queue health, process server availability, workload distribution, job dependencies, and event-triggered workflows.

• Investigate RMJ alerts involving failed jobs, long-running processes, event-waiting conditions, assigned or dispatched jobs, and process server shutdowns.

• Perform job recovery activities, including restarting failed jobs, resubmitting workloads, marking jobs as complete when appropriate, and holding or releasing jobs from ICE status.

• Support business-critical processing activities, including Material Requirements Planning (MRP), IDoc processing, SAP interfaces, month-end closing, file transfers, File Watcher jobs, and integration workflows.

• Configure and maintain monitoring capabilities, alert thresholds, and secure connectivity across hybrid and cloud-hosted SAP environments.

• Create, manage, and track incidents through ServiceNow or equivalent IT Service Management platforms.

• Analyze and resolve RMJ operator messages and system alerts, performing root cause analysis for recurring failures and production incidents.

• Escalate critical production issues according to established support procedures and coordinate resolution with job owners and relevant stakeholders.

• Maintain accurate operational records, incident documentation, audit trails, runbooks, recovery procedures, and knowledge articles.

• Ensure adherence to ITIL-based incident, problem, change, and service management processes, as well as cybersecurity, regulatory, and audit requirements.

• Lead complex troubleshooting activities across interconnected enterprise systems and provide technical guidance to junior team members.

• Implement automation, monitoring enhancements, and workflow improvements to reduce manual intervention and improve operational reliability.

• Lead operational readiness activities for new applications, integrations, and batch processing services.

• Participate in global 24/7 production support rotations, including weekends and public holidays when required.

• Collaborate with enterprise technology partners and internal stakeholders to continuously improve batch processing performance and operational efficiency.

Requirements:

• Bachelor's degree in Information Technology, Computer Science, Information Systems, Engineering, or another relevant technical or STEM discipline. Equivalent relevant education and professional experience may also be considered.

• Typically 6 or more years of professional experience in SAP technical operations, with strong expertise in batch scheduling, job monitoring, and enterprise workload management.

• Hands-on experience administering SAP background jobs using transaction codes SM36, SM37, SM61, and SM66.

• Strong understanding of SAP background job scheduling, workload management, job dependencies, execution cycles, and recovery procedures.

• Proven experience administering and monitoring enterprise batch processing environments across SAP and non-SAP platforms.

• Strong expertise in Redwood RunMyJobs (RMJ) or comparable enterprise workload automation and job scheduling solutions.

• Experience troubleshooting complex technical issues across SAP applications, operating systems, network environments, and infrastructure layers.

• Knowledge of SAP Basis administration, SAP interface monitoring, and enterprise application operations.

• Familiarity with ServiceNow or similar IT Service Management platforms for incident tracking, escalation, and resolution.

• Good understanding of ITIL principles and practices, including incident, problem, change, and service management.

• Knowledge of network connectivity, firewall concepts, enterprise infrastructure, and secure communication protocols.

• Experience supporting compliance audits, cybersecurity requirements, and regulatory standards.

• Strong analytical, troubleshooting, and problem-solving capabilities, with the ability to manage complex operational challenges independently.

• Excellent written and verbal communication skills, with the ability to collaborate effectively with technical teams, business stakeholders, and global support groups.

• Experience supporting global SAP environments and mission-critical 24/7 production operations is highly desirable.

• Familiarity with SAP S/4HANA environments, SAP IDocs, MRP processing, batch input processing, and SAP background work processes is preferred.

• Understanding of cloud-hosted SAP environments, hybrid architectures, and enterprise application connectivity.

• Knowledge of UNIX/Linux and Windows Server administration.

• Familiarity with enterprise monitoring tools, automation solutions, and scripting technologies.

• Understanding of network protocols and technologies, including TCP/IP, LAN/WAN, and secure communications.

• Proven experience conducting root cause analysis and leading problem management activities.

• Demonstrated ability to lead operational support activities, mentor junior engineers, establish best practices, and drive continuous improvement initiatives.

• Ability to manage competing priorities and provide reliable technical support in a complex, globally distributed enterprise environment.

Benefits:

• Competitive compensation package.

• Hybrid working arrangement, combining onsite and offsite collaboration.

• Group health insurance coverage.

• Group term life insurance.

• Group personal accident insurance.

• 18 days of annual vacation leave.

• 12 days of annual contingency leave.

• Meal coupons and meal vouchers.

• Employee scholarship programme.

• Car lease programme.

• National Pension Scheme (NPS).

• Leave Travel Allowance (LTA).

• Fuel and vehicle maintenance allowance, including driver wages.

• Opportunities to work with enterprise-scale SAP platforms and advanced workload automation technologies.

• Exposure to global IT operations, hybrid cloud environments, and mission-critical enterprise systems.

• Opportunities for technical development, cross-functional collaboration, and knowledge sharing.

• A collaborative international working environment focused on innovation, operational excellence, and work-life balance.