Senior IT Business Analyst

Primary Location: Grand Rapids, MI

Employee Status: Full-Time

Workplace Type: Hybrid

Who we are:

At LMCU, you'll find more than just a job - discover a fulfilling career where your contributions truly matter. Join our talented team at Lake Michigan Credit Union and discover the difference an employer who puts people first can make in your career and life.

About this position: 

The Senior IT Business Analyst plays a critical role in supporting strategic enterprise initiatives across the credit union, focusing on enhancing agility, member experience, and operational efficiency. As a key member of the Enterprise Agility team, this role leads and facilitates discovery efforts, current-state analysis, future-state definition, and the development of iterative business requirements to support complex, cross-functional projects. The Senior IT Business Analyst partners closely with business stakeholders, project managers, technical teams, and vendors to ensure requirements are clearly defined, aligned to organizational priorities, and structured to support incremental delivery. The ideal candidate brings strong analytical and facilitation skills, experience supporting enterprise-level initiatives, an understanding of Agile delivery practices, and a passion for collaboration, continuous improvement, and delivering meaningful business value.

What you’ll do: 

• Lead business analysis activities for complex, enterprise-level initiatives by identifying business needs, defining requirements, and ensuring alignment with organizational goals, member experience, operational efficiency, and regulatory expectations.
• Partner with business leaders, stakeholders, project managers, technical teams, and vendors to gather information, clarify objectives, and support informed decision-making throughout the lifecycle of strategic initiatives.
• Facilitate discovery sessions, stakeholder meetings, and working sessions to define current state processes, evaluate future state needs, resolve ambiguity, and build cross-functional alignment.
• Develop, analyze, and maintain business, functional, and non-functional requirements, including user stories, acceptance criteria, and process diagrams, to clearly articulate business needs and enable delivery teams to design and implement effective solutions.
• Evaluate information from multiple sources, identify risks, gaps, dependencies, and conflicting requirements, and provide recommendations that support sound business decisions and reduce delivery risk.
• Build and maintain strong working relationships with stakeholders across the organization by providing clear communication, regular updates, and trusted analysis support for complex business and operational changes.
• Work independently to manage multiple priorities, advance analysis activities, anticipate stakeholder needs, and ensure requirements are sufficiently defined to support successful project execution.
• Mentor junior business analysts by sharing knowledge, reinforcing best practices, and contributing to the overall quality and maturity of business analysis across the team.
• Adhere to and champion our core values of curious minds, collaborative hearts, and continuous excellence
• Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

What you’ll bring:

• 7+ years of business analysis experience, including 3+ years supporting enterprise-level initiatives.
• Bachelor's degree in Business, Finance, Technology, or a related field; PMI-PBA, CSM, SAFe, or similar certification preferred.
• Strong knowledge of Agile, Hybrid, and Waterfall methodologies, with experience leading discovery, requirements gathering, and current-state/future-state analysis for complex cross-functional initiatives.
• Proven ability to manage multiple concurrent initiatives while aligning business needs, stakeholder priorities, and delivery objectives.
• Strong analytical, problem-solving, and decision-support skills, including risk identification, gap analysis, root cause analysis, and solution recommendations.
• Excellent organizational and time management skills, with the ability to prioritize competing demands and deliver high-quality work in deadline-driven environments.
• Experience in the credit union or financial services industry, including familiarity with financial services processes and core banking systems, preferred.
• Strong communication and relationship-building skills, with the ability to effectively collaborate across all levels of the organization.

What you’ll get:

• All Employees: weekly pay and retirement savings options.
• Full Time Employees: comprehensive health coverage including medical (with prescription), dental, vision, HSA match, paid parental leave, and tuition reimbursement.
• To see a full list of our benefit offerings, check out this helpful guide!

Have additional questions about the role? Email the Talent Acquisition Team at: Careers@lmcu.org. 

If you lack access to the internet or require an accommodation in the application process, please send your resume via mail to P.O. BOX 2848, Grand Rapids, MI 49501-2848.

LMCU is an Equal Opportunity Employer