Senior IT Business Analyst

SUMMARY
Responsible for overseeing and providing day–to-day support of current business applications on a company-wide level, as well as implementation support for new business applications.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Identifies, manages, and implements system/process improvements;

Resolves day-to-day support issues, ensuring effective and timely resolution. Acts as primary system administrator for application;

Acts as a liaison with application vendors to troubleshoot and resolve issues, coordinate the scheduling, installation and implementation of new product releases, and identify areas of risk and recommend solutions to eliminate or minimize risk;

Evaluates release notes and communicates relevant information to appropriate staff as new releases become available;

Implements application upgrades with vendors, end-users, and IT group;

Participates in the discovery and implementation process of newly purchased applications;

Provides analysis and problem definition for production issues;

Builds and maintains strong business relationships with all levels of staff and management;

Works closely with business and development teams to ensure application supportability;

Develops expertise in any new functionality applicable to application;

Develops and maintains a high-level of technical knowledge on business applications and underlying technologies; demonstrates understanding of relational database fundamentals;

Other duties as assigned.

QUALIFICATIONS
EDUCATION / EXPERIENCE
Bachelor's Degree in computer technology or equivalent combination of education and experience
Three (3) or more years related work experience with in-depth knowledge of Office applications and database architecture
Experience with creating SQL queries, stored procedures and views
Demonstrated knowledge of business and application processes
Good understanding of relational database and reporting schemas
Good understanding of software development lifecycle
Insurance Industry experience

SKILLS
Strong analytical and problem-solving skills, involving multiple complex and critical issues
Strong ability to manage multiple projects simultaneously and adapt to rapidly changing priorities
Excellent planning, organizational and prioritization skills
Excellent verbal and written communication skills
Excellent customer service skills, including telephone and listening skills
Ability to work within a team and to foster teamwork
Proficient in Microsoft Office products
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