Senior Debit Card Payments Specialist (Part Time/Temporary)

This is a part time, temporary employment opportunity.

JOB SUMMARY:

The Senior Debit Card Payments Specialist serves as a subject matter expert for debit card operations and provides advanced support for risk management, dispute resolution, and operational continuity.

This role partners closely with leadership to strengthen controls, improve processes, support audits, and guide team members. The Senior Specialist plays a key role in safeguarding the Bank’s debit card program and customer experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Serve as a subject matter expert for debit card processing, disputes, fraud controls, and regulatory requirements.
• Lead investigation and resolution of high risk, complex, or escalated debit card disputes and fraud cases.
• Ability to independently and consistently resolve complex debit card issues while effectively communicating progress, risks, and outcomes to team members and leadership.
• Perform root cause analysis of losses, fraud trends, or processing errors and recommend corrective actions.
• Support the development, maintenance, and enhancement of debit card policies, procedures, and controls.
• Prepare and review operational reports, exception logs, and key risk indicators (KRIs).
• Partner with Compliance, Risk Management, and Audit teams to support examinations and internal reviews.
• Assist with vendor coordination and performance oversight related to debit card services.
• Mentor and provide escalation support to Debit Card Payments Specialists I and II.
• Contribute to strategic projects, system enhancements, and service improvement initiatives.
• Adherence to Seacoast Bank’s Code of Conduct.

EDUCATION and/or EXPERIENCE:

• High School Diploma or equivalent required.
• 3+ years Banking experience; or a combination of education and experience
• Advanced knowledge of Reg E, card network rules, and fraud mitigation practices.
• Proven ability to manage complex risk, investigations, and operational issues.
• Consistent and advanced demonstrated analytical, problem-solving, and organizational skills.
• Strong communication, analytical, and leadership skills.
• Strong proficiency with computers and digital tools.

The Statements above are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of responsibilities, duties, and skills. Because these statements are general, the job description is used for a variety of purposes including job evaluations; performance reviews; recruitment; etc. All Associates are required to adhere to the highest legal and ethical standards applicable to our industry. It is the policy of Seacoast Bank that all Associates will be familiar and compliant with all regulatory, legal, ethical and Bank risk mitigation requirements pertaining to both our industry and their individual roles. This includes the on time, successful completion of annual required training post-hire and effective execution of role responsibilities.