Senior Coordinator, Land Transportation

Experience in containerized Inland Transportation, port logistics or international logistics operations.
• Good knowledge of Brazilian import/export processes, ports, terminals and depots.
• Knowledge of container pick-up/return, gate-in/gate-out, free time, detention and container maintenance processes.
• Knowledge of CT-e, ANTT regulations, transportation insurance and road freight documentation.
• Strong customer focus, communication, organization and problem-solving skills; experience with transportation systems
and data analysis tools is desirable.

Customer Service
• Act as the main operational contact for assigned customers.
• Provide proactive and timely communication throughout the transportation process.
• Anticipate exceptions and keep customers informed of issues and solutions.
• Ensure customer requirements, SOPs and agreed service levels are consistently met.
Inland & Container Operations
• Coordinate import and export container transportation with customers, carriers, ports, terminals and other stakeholders.
• Monitor empty pick-ups, loaded movements, gate-in/gate-out, deliveries and empty container returns/drop-offs.
• Coordinate port, terminal and depot activities, appointments and container availability.
• Control free time, detention, container maintenance/condition issues and avoidable operational costs.
• Ensure accurate operational data, documentation, costs and timely file closure.
Documentation & Compliance
• Ensure correct CT-e issuance, transportation documentation and freight information.
• Follow applicable ANTT regulations, road transportation and insurance requirements.
• Maintain accurate information in operational systems and reporting tools.
Cross-Functional Support
• Provide accurate and timely operational information to internal departments as required.
• Support customer onboarding and implementation from an operational perspective.
• Coordinate effectively with APL Logistics teams involved in import/export operations.

• Customer service and service-level performance.
• Pickup, delivery and container return performance.
• Free time, detention and avoidable cost control.
• Operational accuracy and timely file closure.
• Carrier performance, compliance and operational quality.