Senior Consultant, Project Program Management
Texas, United States3w ago
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Key details
- Salary
- $166K–$228K/yr
- Location
- Texas, United States
- Work style
- Onsite
- Level
- Senior
- Job type
- Full-time
- Experience
- 15–18 yrs
- Function
- Product / Program management
- Focus area
- other
- Posted
- 3w ago
Skills
About the role
Senior Consultant, Project Program Management
Digital self-serve is central to how customers get support today, and expectations keep rising as conversational and agentic AI reshape every channel. This role owns the strategic direction of CSG & ISG's self-serve portfolio – spanning product, voice, web and portal channels – setting the CSG & ISG Annual Operating Plan and driving Services Modernization, while directing the Consultant-level program managers executing across each channel.
Join us as a Senior Consultant on our Project/Program Management team to do the best work of your career and make a profound social impact onsite in Round Rock, Texas or Hopkinton, Massachusetts.
What you’ll achieve:
As a Senior Consultant, you will set the strategic direction for CSG & ISG's self-serve portfolio, own the CSG & ISG Annual Operating Plan and Services Modernization agenda, and direct the program managers driving execution across the product, voice/phone, web and portal channels.
Join us to do the best work of your career and make a profound social impact as a Senior Consultant on our Project Program Management team.
You will:
Own the CSG & ISG Annual Operating Plan, setting priorities, investment cases and success metrics for the self-serve portfolio across product, voice/phone, web and portal channels.
Drive Services Modernization strategy, including MOD 2.0 execution, aligning engineering, product and support leadership around a shared roadmap.
Direct and coordinate the work of the Consultant-level program managers aligned to product, voice/phone, web and portal, ensuring their roadmaps ladder up to a single cross-channel strategy.
Define the enterprise measurement framework for self-serve performance and hold channel teams accountable for utilization and containment targets.
Partner with Digital Support and CSG & ISG leadership, for global strategic oversight of self-serve investments and outcomes.
Build and present executive-ready strategy, roadmap and business-case materials to senior leadership and cross-functional stakeholders.
Influence and align senior stakeholders and engineering leaders across the organization, driving progress without direct authority over their resources.