Senior Analyst, People Technology & Analytics

WHO WE ARE                                            

HomeEquity Bank is a Schedule 1 Canadian chartered bank and the leading national provider of reverse mortgages, with a growing portfolio. As the only bank solely dedicated to serving homeowners 55 and up, we’re passionate about helping Canadian homeowners live retirement on their terms. We live that commitment every day, with a range of reverse mortgage solutions that include our flagship CHIP Reverse Mortgage™ product.  
  

OUR VALUES, OUR PASSION

At HomeEquity Bank, our values drive and inspire our actions with our customers, our partners and each other.  

• Customer-Focused. Passionate Advocates 
• Courage to Act. Do the Right Thing 
• One Team. One Vision 
• Think Long-Term. Ever-Evolving 
• Be Exceptional. Inspire Greatness

POSITION SUMMARY

The Senior Analyst, People Technology & Analytics is accountable for enabling effective HR service delivery through people technology, reporting, analytics, automation and technical project execution. The role serves as a key partner between HR functional teams, technology teams and external vendors, translating business requirements into scalable technical solutions.

The role spearheads and manages HRIS implementations, integrations, system enhancements and vendor-supported projects from planning through post-implementation stabilization. The position also drives reporting enablement, maintains technical documentation and standard operating procedures, and supports the responsible adoption of automation, artificial intelligence and agentic AI capabilities across HR.

In addition, the role supports the successful delivery of annual compensation, benefits, learning and talent programs and owns compensation administration and related system configuration, including Xactly.

MAJOR ELEMENTS OF THE ROLE

•  Serve as the primary HR systems and integrations partner for HR functional teams.

•  Spearhead and manage HRIS implementations, integrations, system enhancements and technology modernization initiatives from planning through post-implementation stabilization.

•  Lead end-to-end implementation activities, including requirements gathering, solution design, project planning, configuration support, testing, deployment, user adoption and vendor coordination.

•  Own the development and documentation of business and technical requirements for HR technology projects.

•  Act as the key liaison between HR stakeholders, technology teams and third-party vendors.

•  Oversee integration requirements, data mapping, testing, validation and ongoing support to ensure reliable data flow between HR systems and external platforms.

•  Manage vendor-supported implementation activities and ensure delivered solutions align with documented requirements and business outcomes.

•  Assess downstream impacts, risks and dependencies associated with proposed system, integration and process changes.

•  Create, maintain and deliver operational, management and executive HR reports and dashboards.

•  Translate business questions and operational needs into effective reporting and analytics solutions.

•  Enable HR teams and business leaders to leverage self-service reporting and analytics.

•  Validate reporting logic, calculations and outputs to support data accuracy and consistent reporting standards.

•  Identify opportunities to simplify, standardize and automate recurring reports and HR processes.

•  Own technical project coordination for HR delivery initiatives, including plans, deliverables, dependencies, risks, issues, testing and implementation timelines.

•  Maintain technical documentation, configuration records, process maps, user guides and standard operating procedures for HR systems, integrations and reporting.

•  Ensure documentation remains current following system, integration, policy or process changes.

•  Partner with HR leadership to identify and prioritize opportunities for automation, artificial intelligence and agentic AI enablement.

•  Support the assessment, testing, implementation and responsible adoption of approved automation and AI-enabled solutions across HR.

•  Develop enablement materials and promote internal adoption of new people technology capabilities.

•  Support annual compensation, benefits, learning and talent cycles through system readiness, configuration, testing, reporting, validation and issue resolution.

•  Own compensation administration activities and serve as the HR functional administrator for compensation technology, including Xactly.

•  Maintain compensation-related system configuration, reporting, reconciliation, documentation and vendor coordination.

•  Monitor the effectiveness and stability of HR systems and integrations and drive continuous improvement opportunities.

SKILLS AND EXPERIENCE REQUIRED

Qualifications

•  Completed post-secondary education in Human Resources, Business Administration, Information Systems, Technology, Data Analytics or a related field, or equivalent experience.

•  Demonstrated progressive experience in HR technology, HR operations, HRIS administration or a related discipline.

•  Experience leading HRIS implementations, integrations and system enhancement initiatives.

•  Experience gathering, documenting and translating business requirements into technical solutions.

•  Experience creating and maintaining HR reports, dashboards and analytics solutions.

•  Experience creating technical documentation, process documentation and standard operating procedures.

•  Experience supporting compensation administration or compensation technology solutions.

•  Experience with Workday, Xactly or comparable enterprise HR technology platforms would be considered an asset.

•  Experience with workflow automation, artificial intelligence or digital enablement tools would be considered an asset.

Attributes

•  Strong systems thinking and the ability to connect business requirements with practical technology solutions.

•  Excellent analytical, reporting and problem-solving skills.

•  Strong project management, organizational, stakeholder management and vendor management capabilities.

•  Meticulous attention to detail and a strong commitment to data accuracy.

•  Strong technical writing and documentation skills.

•  Effective written and verbal communication skills, including the ability to translate technical concepts for non-technical audiences.

•  Strong customer focus and consultative partnership approach.

•  Ability to manage multiple priorities and operate autonomously in a fast-paced and evolving environment.

•  Curiosity and an improvement-oriented mindset, with an interest in automation, AI and emerging people technology capabilities.

•  Demonstrated ability to influence change and support adoption of new technology solutions.

WORKING CONDITIONS UNIQUE TO JOB

•  Hybrid office environment, three days per week in office.

•  Periodic peak workloads associated with annual compensation, benefits, learning and talent cycles.

•  Additional flexibility may be required during system implementations, integrations, major releases and critical project milestones.

WHY WORK AT HOMEEQUITY BANK?

Great Environment

HomeEquity Bank offers a hybrid working environment supported with a culture of flexibility – an approach that is unique to each person, and that enables both business and individual needs to be met in a mutually beneficial way.

We pride ourselves in recognizing and celebrating performance, community service, teamwork, and diversity among our employees.
 

A Dynamic Culture – With People at the Centre  

We believe our people make all the difference; our tireless commitment to inclusivity, professional development, and employee experience has been recognized through awards including the Greater Toronto’s Top Employers 2024,Waterstone Canada's Most Admired Corporate Cultures 2022-2023, the Globe and Mail's Report on Business: Canada's Top Growing Companies 2022 (third year since 2019), Canadian's Mortgage Professional (CMP) Top Mortgage Employer 2023 for the third year in a row and Achievers Top 50 Most Engaged Workplaces 2023. 
 

Growth and Opportunities
We provide challenging and rewarding careers in a wide variety of fields. We continuously develop and train our employees through professional growth opportunities and on-the-job training. We also encourage our employees to develop professionally and personally though a series of career developing programs including our Educational Assistance Program, designed to reimburse costs related to professional learning and development.

Celebrating Great Work and People

We believe in an environment that celebrates success, knowledge, leadership, and work that is inspired by our core values. For these reasons, we have created several programs that make it easy for our employees to say ‘great job’ to their colleagues and leaders.

From our Appreciate! Program to the High Five Award Program and President’s Award Program, we recognize professional achievement with a variety of rewards including points towards gift cards, merchandise, and travel experiences, as well as group RRSP/DPSP contributions and more.

Our Community Leadership Program recognizes employees who make a positive impact in their communities through volunteer work with a grant for their charity of choice. Additionally, we provide employees with one paid day off each year to volunteer at their favourite local charity.

The Perks (for eligible employees)

• HomeEquity Bank offers a competitive total rewards package that includes:

• Extended health and dental benefits

• Employee & Family Assistance Program

• Employer-Matched Group Retirement Savings Plan

• Employee Share Investment Plan

• Well-being initiatives including: a wellness account; virtual self-care programs and extended mental health benefits

• Employee corporate discount for GoodLife Fitness 
   

HomeEquity Bank is committed to an inclusive, equitable and accessible workplace. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Please note that our successful candidate is required to complete a background check.

Stay in the Know

Find out what we’re up to online, and learn more about what makes HomeEquity Bank a great place to work:

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Join Us! If you’re ready to build the future of reverse mortgages, we want to hear from you.