SECURITY HOURLY

Job Title Security Officer

Level Experienced

Job Location Boca Woods Country Club - Boca Raton, FL

Position Type Full Time, Non-exempt

Education Level Undisclosed

Job Shift Any

Job Categories Hospitality

Position Summary:

The Security Officer is responsible for supporting the safety and security of Boca Woods Country Club members, residents, guests, employees, visitors, property, and community assets. This position performs gatehouse, access-control, patrol, incident-response, and emergency-support duties while maintaining a professional and service-oriented presence throughout the Club and residential community. Security Officers are expected to exercise sound judgment, remain alert and composed, and provide courteous assistance while consistently applying established security procedures and community rules.

Essential Duties & Responsibilities:

• Security & Patrol
  • Perform assigned gatehouse, vehicle, foot, and property patrol duties throughout the Club and residential community.
  • Maintain an alert and visible security presence while monitoring Club facilities, residential areas, roadways, entrances, common areas, and other assigned locations.
  • Observe and report suspicious activity, safety hazards, property damage, security concerns, and unusual conditions.
  • Conduct assigned security checks and patrols in accordance with established departmental procedures.
  • Monitor designated residential and Club areas and promptly report conditions requiring additional attention or follow-up.
  • Assist with protecting Club and community property and identifying conditions that may contribute to accidents, security incidents, property damage, or loss.
  • Operate Club vehicles, golf carts, radios, and other assigned security equipment safely and in accordance with established procedures.
• Access Control & Gatehouse Operations
  • Verify authorization of residents, members, guests, vendors, contractors, employees, and other individuals requesting access to the community.
  • Process authorized entrants accurately and efficiently using established access-control systems and procedures.
  • Contact residents or appropriate Club personnel when additional authorization or verification is required.
  • Monitor incoming vehicle and pedestrian traffic and address access concerns in accordance with established procedures.
  • Provide visitors, vendors, and emergency personnel with appropriate directions and assistance.
  • Conduct authorized follow-up or access-control verification activities as required.
  • Maintain accurate gatehouse and access-control records and protect confidential resident and member information.
• Emergency & Incident Response
  • Respond promptly and professionally to security incidents, accidents, medical emergencies, alarms, disturbances, and other calls for assistance.
  • Assess situations within the scope of training and departmental procedures and request law enforcement, fire rescue, emergency medical services, or other assistance when appropriate.
  • Provide trained first-response assistance while awaiting emergency personnel when necessary and within the scope of applicable certifications.
  • Assist with directing emergency responders to the appropriate location and provide relevant information upon their arrival.
  • Support the safety and well-being of members, residents, guests, employees, and others during emergency situations.
  • Follow established emergency, severe-weather, evacuation, and incident-response procedures.
  • Maintain composure, exercise sound judgment, and use appropriate communication and de-escalation techniques during challenging or stressful situations.
• Documentation & Communication
  • Prepare clear, accurate, objective, and timely security incident reports and other required departmental documentation.
  • Document relevant facts, observations, actions taken, individuals involved, and notifications made in accordance with Security Department procedures.
  • Promptly communicate significant incidents, safety concerns, suspicious activity, and other relevant information through the established chain of command.
  • Maintain effective radio and verbal communication with other Security Officers, supervisors, Club departments, and emergency responders.
  • Maintain appropriate confidentiality regarding security matters, incidents, residents, members, employees, and Club operations.
• Member, Resident & Guest Service
  • Provide professional, courteous, and responsive assistance to members, residents, guests, employees, vendors, and visitors.
  • Respond to resident and member requests for Security assistance with appropriate care, professionalism, and urgency.
  • Communicate established Club and community rules respectfully and consistently and refer disputes or significant concerns to Security leadership when appropriate.
  • Provide directions, information, and general assistance while maintaining appropriate security awareness.
  • Demonstrate professionalism, discretion, and sound judgment during all interactions.
  • Maintain a professional appearance in accordance with Club uniform and grooming standards.
  • Work collaboratively with fellow Security Officers, the Security Director, POA personnel, Club leadership, and other departments.
  • Perform additional security and community-safety responsibilities as assigned by Security leadership.

Qualifications & Requirements:

• Current and active Florida Class “D” Security Officer License required.
• Minimum of two years of security or directly related professional experience preferred. If Boca Woods intends two years to be an absolute hiring requirement, change this to “required.”
• Previous security experience within a private club, gated residential community, luxury hospitality environment, or comparable setting strongly preferred.
• High school diploma or equivalent required.
• Must meet all applicable legal and licensing requirements associated with the position.
• Valid State of Florida driver's license required and ability to meet applicable Club motor-vehicle insurance requirements.
• Current CPR, AED, and First Aid certification required or ability to obtain and maintain certification within a Club-established timeframe following hire.
• Military, law enforcement, emergency medical, first-response, or significant professional security experience preferred.
• Strong observation, situational awareness, and problem-solving skills.
• Ability to remain calm, exercise sound judgment, and make appropriate decisions during emergencies and high-pressure situations.
• Strong interpersonal and verbal and written communication skills.
• Ability to communicate rules, procedures, and access requirements professionally, respectfully, and consistently.
• Ability to appropriately de-escalate difficult interactions and recognize situations requiring supervisory or law-enforcement assistance.
• Ability to work independently with appropriate initiative while following established procedures and chain-of-command requirements.
• Proficiency with computers and applicable security, access-control, incident-reporting, and communication systems.
• Working knowledge of Microsoft Office applications, including Word and Excel, preferred.
• Experience with ABDI or comparable visitor/access-management software preferred.