Security Concierge (4on/4 off, 6AM-4:30PM schedule)

***Please note that this role will follow a 4 on/4 off shift rotation, with 10-hour shifts from 6:00AM to 4:30PM. The successful candidate must be available to work this schedule***


Responsibilities:
Be a visual presence on site to ensure the health, comfort and safety of our Customers
Provide excellent customer service, by opening doors, assisting with bags et
Site visits, patrol on foot exterior and interior property. Inspect all walkways, stairs, water drainage on side of building, building numbers, vacant ground level apartments, trees, tool shed, gravel boxes, benches, office/maintenance shop, garbage bins, fire hydrants, lights, recreational areas, entrances and exits.
Monitor live and recorded CCTV footage to detect suspicious or unauthorized activity, review video recordings to investigate incidents, document and report findings, maintain surveillance logs, support internal investigations by locating, reviewing, and summarizing relevant video footage, preserve evidence, and comply with privacy, confidentiality, and security policies.
Ensure all signs are clearly visible and do not need any repairs.
Inspect parking areas, Look for damaged or abandoned vehicles, license plates with expired plates, or missing plates, visitor parking, pot holes
Replace burnt out lights as needed.
Pick up garbage
Snow removal as required
Touch-up painting as required
Phone check in with Customer Service
Ensure Image Wear is clean, neat and recognizable to customers
Complete all reports and sent them to the Leader daily
Ensure all correspondence with Customers is noted in Tenant Memo field
Respond to lock out, noise complaints, On Call Maintenance assistance
Complete other tasks assigned by the Leader
Must have valid Drivers license and vehicle.

Experience and Educational Requirements:
2 years Customer Service and or Security Experience preferred
Security License required

Technical Requirements:
Computer experience is required with web based programs preferred
Ability to learn and adapt quickly to changing systems and new technology
Familiarity with computer tablets is an asset

Non-Technical Requirements:
Strong commitment to providing excellent customer service
Dedicated to building better communities for all our Customers and surrounding communities
Ability to take responsibility for all actions and decisions and to follow through until a resolution is obtained
Excellent listening and telephone etiquette skills
Exceptional problem-solving and decision-making capabilities
Strong planning and organizational skills coupled with ability to multi-task and prioritize
Excellent time-management skills
Ability to handle sensitive and confidential matters
Ability to remain calm and in control of a situation while still maintaining patience, empathy and understanding
Ability to work independently (self managed) and with other Associates in a team environment
Ability to learn quickly, adapt to change and be flexible in nature
Displays a high level of initiative and commitment to success (striving toward Boardwalk’s mission statement)
Demonstrates a positive attitude, enthusiasm and assertiveness
Ability to spend up to eight hours walking, standing, climbing stairs, lifting
Ability to maneuver or lift up to 10kg with the proper equipment