Secretary, Therapy Services (4877)

Position Summary:

The Secretary, Therapy Services provides administrative and clerical support to outpatient therapy programs, including physical, occupational, and specialty rehabilitation services. This role assists with patient scheduling, registration, documentation, and charge entry to support efficient clinic operations and accurate patient flow. Serving as a primary point of contact for patients and visitors, the secretary delivers courteous, professional communication while helping staff coordinate daily activities. As part of a supportive, team-oriented therapy environment, this position contributes to a smooth, patient-centered experience by maintaining organized administrative processes and supporting therapists and departmental leadership.

Key Responsibilities:

• Schedule patient appointments, complete registration processes, and manage check-in and discharge activities in accordance with departmental procedures.
• Perform administrative tasks such as word processing, filing, copying, preparing documents, and coordinating payroll or statistical reports as assigned.
• Assist with charge entry, coding support, and accurate documentation to ensure proper billing and record integrity.
• Greet patients and respond to phone inquiries, providing professional, timely communication and directing questions to the appropriate therapy staff.
• Handle basic financial transactions, including receiving payments and maintaining accurate records of related activities.
• Collaborate with therapists, therapy assistants, athletic trainers, and departmental leadership to support daily workflow and special projects.

Qualifications

Licenses and Certifications Required:

• None

Educational Requirements:

• High school graduate preferred

Experience Requirements:

• 1 year of secretarial experience preferred

Special Skills or Training Requirements:

• Typing Knowledge of computer program using word processing and spreadsheets

Physical Requirements:

The Secretary, Therapy Services primarily works in an office or outpatient therapy setting requiring prolonged periods of sitting, keyboard use, and telephone communication. The role may involve occasional walking, bending, or light lifting of files, supplies, or office materials. Adequate vision, hearing, and manual dexterity are necessary for accurate data entry, document preparation, and effective interaction with patients and staff.

Environmental Requirements:

This position operates in a busy outpatient therapy environment with frequent patient interaction, workflow interruptions, and time-sensitive tasks. The role works in office and reception areas adjacent to therapy treatment spaces, requiring professionalism and adherence to confidentiality and information-security standards. Although exposure to clinical risks is minimal, consistent attention to safety, privacy, and department protocols is required to support effective therapy operations.