Secretary - Bilingual Required (3555)

JOB SUMMARY

The Secretary reports to the Program Director and is responsible for general secretarial and bookkeeping duties.

ESSENTIAL JOB RESPONSIBILITIES

1. Answer all incoming telephone calls in professional and courteous manner.
2. Interface with clients and parents in directing to appointments upon arrival within the clinic.
3. Employees shall follow the reporting requirements for incidents of Child Abuse, Elder Abuse, Adult Abuse, Dependent Adult Abuse, and Tarasoff warnings per California reporting laws.
4. Abide by Health Insurance Portability and Accountability (HIPAA) standards to protect sensitive patient health information.
5. Contact the parents of consumers and/or consumers to confirm, cancel or reschedule appointments.
6. Navigate and document client-related information in electronic health record, including incoming calls, in accordance with Tulare County policy and procedure.
7. Receive correspondence and distribute it to appropriate staff.
8. Obtain and verify health insurance information of consumers.
9. Perform general office duties, including using equipment to print, scan and fax sensitive information.
10. Will think and act quickly and efficiently in emergencies.
11. Will drive on Agency business for pick up of program supplies, agency outreach events or travel to other program sites.
12. Physical presence at the program is required.
13. Employees are expected to manage their cell phone use so that the Agency cell phone stipend covers business-related usage related to two-factor authentication (2FA) and required HRIS access.

ESSENTIAL JOB REQUIREMENTS

1. High school diploma or GED.
2. Two (2) years previous successful secretarial or office work experience.
3. Two (2) years of junior college with Business Administration/Secretarial major or completion of secretarial course in accredited business school preferred.
4. Communicate effectively in written and spoken English.
5. Ability to operate within Electronic Health Records (EHR) system.
6. Intermediate computer skills in Office 365, Teams, Zoom and other communication/meeting platforms.
7. Computer skills in Office 365, Teams, Zoom and other communication/meeting platforms.
8. Possess a valid driver’s license and have access to a dependable means of transportation that is properly insured and operated in accordance with all laws. Agency insurer authorization is required.
9. Ability to pass a pre-employment criminal background check.
10. Ability to pass a pre-employment drug screen, and TB test.

ESSENTIAL JOB REQUIREMENTS FOR BILINGUAL SKILL

1. Communicate effectively in written and spoken Spanish.
2. Required ability to communicate effectively with monolingual Spanish speaking clients and families for all clinical purposes.
3. Assist with phone calls for Spanish clients.
4. Required to provide language translations for case managers and Physicians on a periodic basis.
5. Other translation tasks as required.

COMPANY BENEFITS

• Company paid benefits package for full time staff including medical, dental, vision, Employee Assistance Program, Pension Fund and many other voluntary benefits
• Qualified non-profit for the Public Service Loan Forgiveness (PSLF) Program
• On the job training including paid professional development and career development
• Rewarding work environment with excellent opportunities for career growth
• Meaningful relationships with your co-workers and the individuals we serve
• Family-oriented environment
• Mileage reimbursement for travel

We are a diverse, inclusive and equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion, creed, age (40+), disability status, sex, gender, sexual orientation, gender identity, gender expression, medical condition, genetic information, marital status, protected military or veteran status, or any other characteristic protected by law.

Turning Point of Central California, Inc. will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Turning Point of Central California, Inc. is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Rights Department Fair Chance Act webpage.