Sales Operations Support Specialist II

This position supports all commercial related activities for our Direct Accounts and Business Partners including, but not limited to, pricing proposals, contract creation, deal and SOW support and review, validation of contracts, SOW and purchase orders, contract management, account set-up and, providing support to field sales, project managers and sales partners for quoting purposes of our products and services.  Ensures deals, opportunities and purchase orders are processed efficiently and align to JSOX and other TGCS policies, works closely with finance and legal when required.  Works collaboratively and often across functional teams to drive TGCS business objects and to resolve problems and issues through research and consulting with cross functional teams.  Responsible for creating contracts, service projects and product quotes using quoting tools for new and existing clients and business partners. Provides contractual, operational, and transactional support directly to our internal and external customers.  

The Sales Operations Support Specialist II is a developing position who can manage autonomously standard, basic and some advanced business scenarios.  Will need guidance and assistance for more challenging deals, projects, opportunities, and tasks with some supervision.  Has a solid understanding of department processes, tools, and Oracle?  Is capable of training new employees on fundamental business processes, tools, and Oracle.  

Areas of Expertise & Special Skills: 

• Bachelor’s degree or minimum of 3 years of related sales operations / sales support work experience internal or external  
• Minimum 3 years of understanding and creating, validating, and processing customer contracts and product proposals for Services and HW/SW offerings 
• Proficiency with Microsoft Office: Intermediate Excel skills required; Teams, One Note; SharePoint and PowerPoint recommended 
• Attention to details a must along with good organization skills 
• Oracle experience with focus on one or more of the following tracks, Projects, OKS or Q2C  
• Excellent oral and written communication skills  
• Excellent presentation skills with the ability to present to management 
• Personal dedication with the drive to achieve set goals and work independently 
• Team player that works well with others and collaborates with other organizations 
• Have a deep understanding of customer needs and exceed customer expectations 
• Time management skills to ensure all deadlines are met 
• Ability to work under pressure and prioritize workload, complex tasks and issues as required 
• Self-motivated, self-confident, and able to handle peaks of workload; enthusiastic and flexible 
• Provide contract review and advice, especially relative to billing and revenue recognition 
• Problem solving/analytical skills 
• Participation with annual budget planning and quarterly forecasting 
• An understanding of the TGCS business, customers, products and services solutions a plus 
• Availability to be flexible with working hours especially at month and quarter ends is critical 

Responsibilities:

• Quote/Contract Creation, Contract/Order Review and Validation, Contract/ Registration/