Sales Manager

Job Description

• Develop and implement strategic sales plans to drive revenue growth and achieve the hotel's sales targets.
• Identify and pursue new business opportunities across Hajj and Umrah markets, corporate accounts, travel agencies, tour operators, and group bookings.
• Build and maintain strong relationships with key accounts, business partners, and potential clients.
• Conduct sales calls, client meetings, site inspections, and presentations to promote the hotel's facilities and services.
• Negotiate and finalize contracts in accordance with the hotel's approved rate policies and commercial guidelines, in coordination with the Director of Sales & Marketing (DOSM).
• Ensure that special rates and commercial agreements outside approved guidelines are reviewed and approved by hotel management before being offered to clients.
• Collaborate with Revenue Management, Reservations, Front Office, Finance, and Operations to maximize revenue and ensure seamless guest experiences.
• Monitor market trends, competitor activities, and customer requirements to identify new business opportunities and adjust sales strategies accordingly.
• Develop business opportunities during Hajj, Ramadan, Umrah, and other peak operating periods.
• Maintain accurate and up-to-date records of sales activities, leads, client communications, contracts, and account performance in the designated systems.
• Prepare and submit regular sales reports, forecasts, market updates, and business development plans to the Director of Sales & Marketing.
• Ensure that the hotel's sales targets are consistently achieved and identify opportunities to improve sales performance and profitability.
• Represent the hotel at industry events, business meetings, trade exhibitions, and networking activities to generate new business.
• Maintain a professional image of the hotel in all interactions with existing and prospective clients.
• Ensure effective cost control and revenue optimization through proactive sales planning and commercial decision-making.
• Maintain an organized schedule of client visits, sales calls, business meetings, and planned sales trips to meet established deadlines and objectives.
• Act as the primary point of contact for assigned clients and respond promptly to client requests, concerns, and escalations.
• Ensure compliance with Accor brand standards, company policies, operational procedures, and relevant hotel documentation.
• Maintain familiarity with the hotel's emergency procedures and comply with all applicable safety and security requirements.
• Perform other related duties as assigned by the Director of Sales & Marketing or hotel management.

Qualifications

• Bachelor's degree in Business Administration, Marketing, or related field

• Minimum of 5 years of experience in sales, preferably in the hospitality industry

• Strong network of contacts within the GCC region

• Excellent communication and negotiation skills

• Proven track record of meeting and exceeding sales targets

• Ability to work independently and as part of a team

Additional Information

• Saudi nationals only.

• Ability to work in Makkah and support the hotel's Hajj and Umrah business.

Company Description

Join ibis budget Makkah Al Aziziah – Al Hidayah Towers Hotel, a member of the Accor network, one of the world’s leading hospitality groups bringing together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations worldwide.

Located in Makkah and just 7.5 km from Masjid Al Haram, ibis budget Makkah Al Aziziah is a large-scale hospitality destination comprising 10 towers with 4,502 rooms and a total capacity of 21,504 guests. The hotel primarily serves the Hajj and Umrah markets, welcoming individual pilgrims and groups from Saudi Arabia and international source markets.

At Accor, we believe in you and what you bring to the team. We provide opportunities for learning, development and career advancement in an inclusive environment where every gesture, every smile and every action contributes to creating a positive and memorable impact for our guests, our colleagues and our planet.

Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in a world where life beats faster.