Sales, Customer Experience and Operations Specialist
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Skills
business developmentcustomer serviceexcelgoogle sheetsinventory controllogisticsorder fulfillmentreconciliationshopifyspreadsheets
About the role
Company & Role Overview
The Sales, Customer Experience & Operations Specialist will support daily commercial operations by converting customer interest into sales, processing and fulfilling orders accurately, maintaining reliable stock and sales records, and delivering an exceptional customer experience from first inquiry through post-delivery support.
Reporting directly to the Business Development & Operations Manager, this is a hands-on execution role across customer service, order fulfillment, dispatch logistics, inventory administration, stockist support, and digital channel updates. While the Manager owns strategy, approvals, and performance oversight, the Specialist executes daily operational workflows and maintains accurate records and reports.
Non-Negotiable Requirements
- Industry Preference: Perfumes & Cosmetics, Luxury Home Interiors, Fashion, Beauty, or Premium Consumer Brands.
- Demographic Profile: Dynamic young professional
- E-Commerce & Systems: Direct experience with Shopify (or similar e-commerce platforms) and spreadsheets (Excel/Google Sheets).
- Core Competencies: Inventory control, stock reconciliation, stockist/distributor coordination, and omnichannel retail operations.