Sales Coordinator

Do you enjoy building relationships, keeping details organized, and helping a busy team succeed? Join our dual-branded hotel team as a Sales Coordinator and help turn great client conversations into exceptional guest experiences.
Supporting the Sales Manager and sales team across both properties, you will coordinate group bookings, assist with corporate accounts, prepare sales documents, and keep hotel departments informed. This position is ideal for someone who takes initiative, enjoys working with people, and can confidently manage several priorities.
Your Role
You will be an important point of contact for clients and hotel colleagues, ensuring inquiries receive timely responses, booking details are accurate, and commitments are followed through. Your support will allow the Sales Manager to dedicate more time to developing accounts, meeting clients, and growing hotel revenue.
Key Responsibilities
Sales Administration & Client Support

Provide daily administrative and coordination support to the Sales Manager and sales team.
Respond to routine accommodation inquiries and prepare proposals, contracts, and correspondence using approved rates and terms.
Track outstanding proposals, contracts, and client requests, bringing opportunities or concerns to the Sales Manager’s attention.
Coordinate client appointments, property tours, sales materials, and meeting preparations.

Group Booking Coordination

Coordinate room blocks for sports teams, corporate groups, weddings, associations, and other events across 330 room dual branded hotel.
Work with reservations to establish room blocks and booking links, verifying dates, room types, rates, and booking instructions.
Lead group tour bookings, overseeing all aspects of coordination, rooming lists, client communication, and billing throughout the tour season and year-round.
Monitor group pickup, cutoff dates, and outstanding requirements; provide updates to the Sales Manager and follow up with organizers.
Coordinate payment authorization requests through the hotel’s approved processes.
Prepare clear group summaries and communicate through interdepartmental channels.
Follow up with organizers before, during, and after their stay to support a smooth experience and identify future booking opportunities.

Corporate Account Support

Assist with annual corporate rate renewals by preparing agreements, tracking responses, and following up on outstanding documents.
Coordinate approved corporate rate loading and booking-code requests with the appropriate teams.
Compile account production information and flag changes in booking activity for review.
Support outreach to existing accounts and qualified prospects through introductory emails, appointment scheduling, and follow-up.

Guest Engagement & Sales Activities

Review arrivals to help identify corporate guests, group contacts, and opportunities for client recognition.
Coordinate approved welcome amenities, VIP arrangements, and client gifts.
Assist with guests and tour bus meet-and-greets as well as conduct property tours.
Support corporate receptions, networking activities, business card draws, and other sales initiatives.
Prepare invitations, maintain RSVP lists, and assist with event arrangements and follow-up.
Work with restaurant and event contacts to coordinate client requirements when accommodation bookings include meals or meeting needs.

What You Bring

Experience in hotel reservations, front office, sales coordination, administration, or another client-focused role.
Strong organizational skills and the ability to manage competing deadlines.
Clear, professional written and verbal communication.
Confidence working with numbers, dates, rates, rooming lists, and detailed booking information.
Proficiency with Microsoft Outlook, Word, and Excel.
A proactive approach: you notice what needs attention, ask useful questions, and follow tasks through to completion.
A warm, professional manner when working with clients, guests, and colleagues.
Sound judgment when handling confidential client, guest, and payment information.
The ability to work independently while contributing to a collaborative team.
Some evening and weekend work may be required.

Hotel sales or group reservations experience and familiarity with Opera Cloud or a CRM system are assets. Relevant practical experience will be considered; a hospitality diploma or degree is an asset.
We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.
BENEFITS


Rewards, Recognition, Team Events & Milestone Awards
Team Member and Friends & Family Hotel Discounts
Restaurant Dining Discounts- Moxies, CHOP, Denny’s and more!
Discounts at Grouse Mountain & Revelstoke Mountain Resort
Career Development, Training & Internal Promotion Opportunities
Employee & Family Assistance Program (Mental Health, Legal & Financial Support)
Employee Referral Bonus Program
RRSP Matching Program
Extended Health, Dental, Vision & Life Insurance
Complimentary Hotel Stays
Tuition Credit Program
Supportive, Inclusive Workplace Culture