宿泊予約 エージェント/Rooms Reservations Agent
Minato, JapanYesterday
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Key details
- Location
- Minato, Japan
- Work style
- Onsite
- Job type
- Full-time
- Function
- other
- Focus area
- other
- Posted
- Yesterday
Skills
About the role
電話・FAX・メールなどを通じて寄せられる宿泊予約の受付、変更、キャンセル対応を担当します。お客様のご要望を丁寧にヒアリングし、ニーズに合わせた客室タイプや料金プランをご提案します。
客室の空室状況および料金を確認し、予約保証、特別料金、キャンセルポリシーなどをご案内するとともに、特別なリクエストにも柔軟に対応し、適切に管理します。また、ホテルの施設・サービスや客室に関するお問い合わせに対して、正確かつホスピタリティあふれるご案内を行います。
収益最大化につながるセールススキルを活用しながら、お客様に最適な滞在体験をご提案します。予約システムへのデータ入力・管理を行い、無料宿泊、従業員割引、旅行会社向け料金、団体・卸売予約などの各種予約について、適切なコードおよび料金設定を登録します。
また、お客様からのご意見やご要望に対しては、定められたエスカレーション手順に沿って迅速かつ適切に対応し、高品質なゲストサービスの提供に努めます。
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: Japanese language proficiency at JLPT N2 level or equivalent preferred
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.