Rooms Guest Service - Loyalty Manager
New York City, NY, United States6d ago
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Key details
- Location
- New York City, NY, United States
- Work style
- Onsite
- Level
- Senior
- Function
- Customer success & Support
- Focus area
- other
- Posted
- 6d ago
Skills
customer service
About the role
The Loyalty Manager is responsible for developing relationships with Select Guest members and act as a point of contact for them. This position will oversee the Concierge Department and is responsible for their continuous training. This position is also responsible for working closely with areas of operation relating to the guest experience that include but are not limited to Reservations, Front Desk, PBX, Guest Services, Activities, Housekeeping and Food and Beverage.
Excellent oral and communication skills
Computer proficiency
Excellent knowledge of local community and surrounding areas.
Excellent problem solving skills and organizational skills.
Able to operate Open Table, Go-Concierge, Opera, software programs.
Able to multi-task and handle guest concerns according to a 5-diamond service level.
Bachelor's degree from an accredited university, or equivalent work experience in hospitality
Previous experience working in a hospitality setting
Excellent oral and communication skills
Computer proficiency
Excellent knowledge of local community and surrounding areas.
Excellent problem solving skills and organizational skills.
Able to operate Open Table, Go-Concierge, Opera, software programs.
Able to multi-task and handle guest concerns according to a 5-diamond service level.
Bachelor's degree from an accredited university, or equivalent work experience in hospitality
Previous experience working in a hospitality setting